Employee Relations Human Resources
Resume:
ELISSA M
COLEMAN
******.*********@*****.***
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
SKILLS
Excellent interpersonal, negotiations, and conflict resolution.
Excellent organization and attention to detail.
Strong ability to act with integrity, professionalism, and confidentiality.
Ability to quickly learn the organizations HRIS and talent management systems,.
Manage Employee Relations
Performance Management
Detail-Oriented
EXPERIENCE
Senior Talent Acquisition Specialist
SODEXO
May 2022 - Current
Increased success of talent acquisition strategies with the development of market-specific approaches.
Counseled business clients on appropriate employment practices and current market conditions.
Assisted businesses with acquiring and retaining top industry talent.
Filled frontline openings by recruiting, screening, and referring candidates.
Brought in highly qualified applicants, and targeted recruitment strategies on key candidate pools.
Determined staffing needs and optimal recruitment plans by forecasting business levels.
Screened applicants by conducting initial checks and interviews prior to HR manager involvement.
Senior Human Resources Generalist
Day & Zimmermann
January 2022 - September 2022
Provided HR support for government contracts at Hawthorn Army Base Depot and Ft Hood
Supported all HR functions for Hawthorn Army Depot as it transitioned from D&Z to a new contractor
Supported new site leader with all aspects of HR with a primary focus on coaching and team development
Worked with local unions on employee relations matters
Processed leaves of absence, worker's compensation claims, addressed benefit inquiries, and processed verification of employment.
Maintained and updated employee records to reflect changes in employment, compensation and withholdings.
Enhanced employee relations by developing motivational and engagement programs.
Addressed employee relations issues, harassment allegations and work complaints.
Regional Human Resources Generalist
Erber Group
April 2019 - January 2022
Performed payroll using ADP Workforce Now and benefit management for employees in the defined division
Managed employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification.
Addressed employee relations matters for basic to complex HR issues and provided information or resolution.
Kept employee records updated, processing employment status updates and other key changes.
Enhanced workforce by coordinating orientation sessions, job skills training, and other employee development initiatives.
Handled employee performance evaluation and disciplinary action planning.
Contributed to successful performance management, reviewing data and helping optimize strategies.
Human Resources Manager
Integrity Staffing / Amazon Middletown, DE
October 2013 - March 2019
Handled confidential matters with discretion to maintain workplace and employee privacy
Resolved conflicts through positive and professional mediation.
Offered guidance and counseling to managers and employees regarding recruitment, employee performance and complaint investigation.
Received employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper grievance policy.
Participated in administrative staff meetings to stay informed on new developments.
Provided subject matter expertise to managers regarding selection procedures.
Managed unemployment claims and represented company during appeals hearings.
Helped departments with development and delivery of strategic HR plans to fit with overall business direction.
Human Resources Manager
Lowes Middletown, DE
February 2012 - September 2014
Handled confidential matters with discretion to maintain workplace and employee privacy
Demonstrated familiarity with ADP HRIS/Payroll system or other HRIS System a plus
Established and maintained contact with external recruitment agencies to source candidates for current or future openings.
Offered guidance and counseling to managers and employees regarding recruitment, employee performance and complaint investigation.
Resolved conflicts through positive and professional mediation.
Managed unemployment claims and represented company during appeals hearings.
Received employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper grievance policy.
Supported development and implementation of progressive discipline process and corrective action determination.
Regional Vice President
EMG Acquisitions New Castle, DE
October 2009 - March 2012
Ensured compliance with standard operating procedures, fair lending practices, and all Federal and State regulations
Developed and implemented strategic sales and marketing plans to address customer requirements
Provided on-site training on all aspects of leadership and company policies and procedures
Responsible for completing analysis and taking action to control expenditures and consistently operate within budgetary constraints
Hired, motivated, coached counseled, and developed branch managers and employees ensuring appropriate tools and training were provided to be effective in identifying opportunities for process improvement and implementing changes
Oversaw coordination of activities with internal/external auditors in validating accuracy of transactions to determine and protect company assets
District Director of Operations
Access Financial, INC Washington, DC
April 2004 - May 2009
Responsible for daily operations, profitability, and providing leadership direction essential to the success of both locations
Conducted audits, and completed analysis and action plans to maintain customer records in compliance with all Federal and State regulations
Developed and implemented “Best Practices” for targeted audits and performance management, resulting in improved overall quality and increased customer satisfaction
Trained, developed, and evaluated branch managers and employees through mentoring and appropriate delegation of challenging assignments
Improved process for capturing information for customer loan eligibility process, and redesigned workflow to better track statutes of applications and staff activities.
EDUCATION
Business Management
Tallahassee Community College, Quincy, FL
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