Team Member Regional Manager

Sally Jo Kuntz **************@*****.*** • 740-***-**** • Athens, Ohio

EDUCATION

Ohio University, Athens Ohio

Criminology

Hocking College, Nelsonville Ohio Business Management

Ohio State School of Cosmetology Heath Ohio Cosmetology

PROFESSIONAL EXPERIENCE

Petiand Corporation, Athens Ohio Regional Manager

May 1999 May 2005

May 2017

2004-2024

• Monitored team member performance, conducted evaluations and recommended promotions

• Oversaw taient recruitment, onboarding, and training

• Reinforced training, upheld company-wide service, and brand quality standards

• Developed employee strengths ot improve engagement and remain competitive

• Established payroll and operating budgets for corporate management approval

• Oversaw daily operations while focusing on efficiency, team collaboration, and process improvements

• Managed and supervised 24 corporate stores

ZNails, Zanesville Ohio 2017-2019 Nail Technician

• Provided high-quality manicures and pedicures by removing old nail polish, cleaning nails, shaping, pushing back cuticles, and applying new polish

• Sanitized workstation and sterilized instruments used for manicures and pedicures to meet health care protocols and standards

• Maintained knowledge of beauty products and nail equipment to provide quality and professional consultations

• Fulfilled reasonable guest requests and built a loyal client base

Bath and Body Works, Zanesville Ohio 2012-2017 Customer Sales Associate

• Handled cash and credit transactions, issued correct change, and processed online orders

• Resolved customer issues using listening skills, professional attitude, and problem-solving techniques

• Evaluated customer needs and made appropriate product recommendations

• Used POS system to complete sales and process customer transactions

• Upheld company standards for brand and merchandise presentation

• Helped maintain clean and orderly work environment

SKILLS

Performance Evaluations

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Time Management

Employee Training and Development Budgeting and Cost Control

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Customer Service

Strategic Planning

Cross-Functional Team Management Networking and Collaboration

Staff Hiring

Team Building and Leadership

PROFESSIONAL SUMMARY

Experienced supervisor with the ability ot train and motivate staff ot meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on guiding operations and motivating team members. Communicates clear company vision and holds team members accountable to drive results and remove obstacles. Intent on keeping the department efficient and cost effective. Driven individual utilizing flexible leadership style to foster team member engagement.

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