Care Coordinator Patient

ADIKETU MOHAMMED

**********@*****.*** 346-***-****

Summary

Critical thinking& Problem Solving Team focused Non-judgemental

Passionate care coordinator with over 4 years experience in resolving complex and routine patient inquiries in fast paced healthcare settings. Empathetic by nature and with strong interpersonal skills I am passionate about building great patient relationships as well as driving brand loyalty.

Skills

Proficient in Microsoft Office (Power point, Excel, MS word, Outlook, Teams) Zoom and other teleconferencing tools

Efficient record taking and documentation

Maintaining confidentiality

Exceptional written and verbal skills

Great team work spirit and ability to work independently as the need arises

Healthcare ethics

Indirect Patient Care

Experience

09/2023 - Current

Businessolver

Health Benefits Advocate {PT}

Answered a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner

Responded accurately and thoroughly to caller inquiries and documented call detail accordingly

Provided accurate information to callers and helped them make wise decisions when choosing health plans and employment benefits

Ensure compliance in all areas of processing, completing all transactions timely and accurately

Assisted leadership by communicating new trends and improvements to callers.

06/2022 - Current

The Spires

Hospitality Team Member

· Providing a friendly and positive first impression.

· Resolving complaints or issues promptly and courteously.

· Receive deliveries from third parties

· Answered phone calls from customers, responded to inquiries and took messages as needed.

04/2021 - 03/2023

GeeTee Dental Center

Care Coordinator/ Billing Specialist

Created rapport with new patients upon first contact both via phone calls and in-office as well as scheduling appointments and referrals

Created a re-call system to remind them of future office visits and to reschedule missed and canceled appointments

Documented patients' health records, insurance information in an organized and timely manner using multiple electronic health record systems while complying with HIPAA policies

Provided support with pharmacy issues

Provided patients detailed education on their various benefit plan information and services that are available to in order to improve the entire patients experience

Collaborated with insurance companies to process benefit inquiries, pre-authorizations, claims processing and escalate issues whenever it was necessary for the benefit of both the practice and the patient

04/2022 - 06/2022

Unick Angels Home Health Services

Caregiver

Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Education and Training

Completed Coursework towards Higher National Diploma in Accounting

Languages

English

References

Available on Request

Websites, Portfolios, Profiles

www.linkedin.com/in/ adiketu-mohammed-618a33211

WES

Bachelor's Degree as evaluated by WES.

Certifications

Texas State Life Insurance

Certified Nursing Assistant (CNA)

References

References available upon request.

Contact this candidate