Technical Support Service Manager
Resume:
Lance Dunn
Wichita, KS *****
***********@*****.***
Customer satisfaction is the most important aspect of all. Authorized to work in the US for any employer
Work Experience
master tech, shop foreman
Pratt City Ford - Pratt, KS
February 2023 to July 2023
Properly diagnose and repair all makes and models gas or diesel. Talk to customers when needed to build value and rebuild confidence that we will diagnose and repair the vehicle right the first time and in a timely manner. The majority of my assigned repair orders are vehicles that other repair facilities have worked on and mis diagnosed or did not repair properly. I also get all the vehicles that the other technicians would be in over there heads on.I also provided technical support and training for the younger technicians
Education
12th grade in Basic
Alva high school - Alva, OK
August 1992 to August 1996
Skills
• I have extensive general manager experience managing single, and multiple repair facilities I also taught sales, technical training. I have been a shop foreman and lead technician. I am experienced in gas, diesels from smart cars to semi trucks and farm and construction equipment also extensive experience in automotive electrical and diagnostics (10+ years)
• Master technician (10+ years)
• Automotive Diagnostics (10+ years)
• 25 plus years specializing in automotive electrical and diagnostics foreign and domestic and European. I’m experienced in diesel and gas from a smart car to a semi truck, air brakes, hydraulics, and welding and fabrication also mobile field and road service including on call repairs . (10+ years)
• Sales and sales manager and some F&I as well as being the used car manager so I have the complete understanding of the Front of the house and the back of the house. (10+ years)
• Diesel Engine Repair
• Transmissions
• Mechanic Experience
• Vehicle Maintenance
• Oil Change
• Technical Support
• Service Technician Experience
• Customer relations (10+ years)
• Alignment
• Tractor-Trailer
Awards
Technician excellence award
September 2021
Performed repairs at the highest level with a rolling 12 month average of 50+ flag hours a week and a 98.6% average customer satisfaction score on the vehicles I repaired. During that period of time I also served as shop foreman. Once I became the GM I served as technical support for both Wichita stores. I managed our expenses,monthly P&L reports. Advertising budget and the hiring and firing of employees along with quarterly employee evaluations and customer relations. Certifications and Licenses
McNeilus concrete truck certification program
Present
Completed McNeilus training program to work on Lafarge concrete trucks also built hydraulic hoses and rebuilt hydraulic cylinders
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