Software Development Pega Developer
Resume:
***********************@*****.***
linkedin.com/in/satish-kumar-c-a2843a144
PROFILE INFO
I'm an enthusiastic Pega Developer with over 9 years of experience in the Software Development Life Cycle, and with 6 years of expertise in Pega PRPC development, dedicated to contributing to team success through hard work, keen attention to detail, and strong organizational skills. I have a solid background in developing, upgrading, and enhancing PRPC applications and am motivated to continue learning, growing, and excelling in my field.
Technical Summary:
Proficient knowledge in many areas of PRPC, which includes Flow Actions, Harness rules, Section rules, Activities, Decision rules, Data Transforms and Reporting features.
Have a clear understanding of utilizing the Admin Studio, SMA, Tracer and Clipboard tools for debugging, a preflight tool to test and check the application Guardrails Compliance, and PAL.
Experience designing Assignments, Decisions, Utilities, flows Split - Join and Spin-off Shapes. Experience in developing PEGA applications utilizing Decisions Rules, Activities, Harness, Validation Rules, Sections, Out of Box Reports, Declarative Rules, and Flows.
Effective knowledge in creating different components such as Constraints, Declarative Expressions, Indexes, Decision Tables etc. Designed various Class Structures, Rule Set Management, and workflow.
Skilled in creating Next-Best-Action (NBA) strategies to enhance customer experience and achieve business goals.
Proficient in integrating Pega Customer Decision Hub with third-party systems and external data sources using RESTful APIs and SOAP services to ensure seamless data flow and decision execution.
Proficient in configuring Pega CDH components such as Next-Best-Action (NBA), Adaptive Decision Manager, and Decision Data Store.
Proficient in creating Access Groups, Operators, Rule sets, Rule set versions, Work lists, Work baskets, and Work parties required to develop the application.
Capable of deploying Predictive and Adaptive analytics models within Pega Customer Decision Hub to improve customer segmentation and targeting.
Having Knowledge in developing Pega CDH use cases for various clients' needs such as cross-sell/up-sell/tailored Customer Service.
Knowledge in troubleshooting and Performance Tuning of business applications utilizing PAL, i.e., Performance Analyzer, Clipboard and Tracer.
Proficient in Creating Strategies, Actions, Treatments, Segments, Channels using Next Best Action Designer.
Proficient in Creating Business Taxonomies, Business Issues, Business Groups, Propositions, Flows in CDH.
Effective knowledge in working with Queue Processors and Job Schedulers
Hands-on experience with System Management Application (SMA) to troubleshoot the system. Expertise in integrating the application developed with REST, SQL.
Working knowledge on Kafka integration with Pega application.
Experience in designing and implementing Validation Rules, Decision Rules and Declarative Rules, Work Object Relationships, Specialization techniques, Reporting, Class Design, Locking, Persistence, Authentication, Agents, and the development of all integrations in PEGA.
Good Knowledge of configuring and managing Assignments, Flow, Flow action, Data Properties and Harnesses.
Involved in all stages of the software development cycle (SDLC) with software methodologies like waterfall and Agile.
EDUCATION HISTORY
Bachelor of Technology Apr 2012
JNTU, Hyderabad, INDIA
Electronics & Communication's Engineering
Master of Science May 2017
Rivier University, NH, USA
Computer Science
CERTIFICATIONS
PDN: PEGA066980
PRPC Certified System Architect.
PRPC Certified Senior System Architect.
Certified Pega Decisioning Consultant
TECHNICAL PROFICIENCY
BPM Tools
Pega V8.x/V7.x
Decisioning Concepts
PEGA NBAM, NBAA, DSM, PAD, ADM, Digital Marketing (Mobile & Web Channels), Predictive & Adaptive Analytics, Eligibility & Compatibility Rules, Strategy Design & Execution
Web Services
REST, SOAP
Web Technologies
JavaScript, HTML, CSS, XML, JSON
Databases
Oracle, SQL
Functional Areas
Business Process Management, Banking, Healthcare
Operating Systems
Windows
MS Applications
MS Office (Word, Excel, PowerPoint), MS Visio
Methodologies
Agile/Scrum
WORK EXPERIENCE
Bank of America, Plano, TX May 2023 – Present
Pega Developer
Projects
Merchant Service Onboarding
Project Scope
Merchant Services Request Application is a case management application developed in Pega for providing merchant operations support for Enterprise Merchant Operations of GBAM(Global Banking and Markets) and Small Business customer service divisions of Bank Of America.
Cybersecurity Risk Assessment
Project Scope
The Application aims to create a workflow tool for the GTO Cybersecurity Risk Governance team to improve team connectivity and manage compliance-related activities. This Application will track various workstreams, monitor progress, support hand-offs, and integrate with existing systems. It also includes a dashboard for senior leadership to oversee activities across multiple cybersecurity workstreams, such as assessment, defense, planning, and technology, ultimately enhancing visibility, coordination, and regulatory compliance.
Technically Involved In:
Implemented Agile / Scrum Methodology and participated in the development & conversion of business requirements into User stories.
Defined PRPC components like Decision tables, Decision trees, Declarative expressions.
Work in Business Intelligence Exchange (BIX) framework which extracts information from a PRPC database into formats suitable for export.
Developed Activities and Worked with Tracer for troubleshooting any issues in Activities.
Involved in working Enhancing the application feature.
Created Job Scheduler to check on Node classification status.
Involved in UI fixing for the upgraded Env from 8.3 to 8.8.
Worked on Kafka production error fixing Issues.
Review user specifications/requirements to complete the technical design, technical documentation, programming, and testing of changes which have been assigned to them.
Involved in testing of application using PRPC tools like Rules Inspector, Clipboard and Tracer.
Involved in Designing, Technical documentation and testing different scenarios viz., Bug.
Involved in fixing Defects.
Involved extensively on the migration and deployment of the application rules from development to QA, UAT and Production environments.
Environment: PRPC 8.3/8.8.3, Oracle 12C, Kafka, Developer, Postman, REST, SOAP JIRA.
Elevence Health Inc (Anthem Inc), Norfolk, VA Oct 2020 – April 2023
Pega Developer
Projects:
Digital Provider Enrollment.
Project Scope
Digital provider enrollment is the business process management application to orchestrate the needed activity steps and create a free-flow process benefiting all stakeholders through an automated triggering workflow. Health professionals or health facility organizations will apply from the Availity portal to become a provider in anthem Network.
InterAct
Project Scope:
Interact will be a Pega-based 8. x demand management system that allows users to submit work requests for project work, standard Lights-On (LO) enhancements, new markets and new application requests. InterAct will enable the organizations to route to the appropriate staff, streamline workflows and track trends.
Claims Intake Repair Tool (GBD)
Project Scope:
CIRT application automates the pre-adjudication claims repair process. The application receives the claim information from the T837 mapping application, creates a work object, and runs it through various validations and repair steps before updating the final status in the EDINET database. This pre-adjudication claim repair involves subjecting the claim to a set of business edits to improve the chances of its complete and correct adjudication in its first pass through FACETS.
Technically Involved In:
Implemented Agile / Scrum Methodology and participated in the development & conversion of business requirements into User stories.
Worked with the Business Leads and Business Analysts to refine and develop business requirements.
Worked on the agents involved in the application, which are scheduled to read the data from Staging tables and create work items.
Worked on PRPC User Interface development, Sections, Harnesses, and Flow Actions developing web-
based UI's.
Created skill rules to name and set proficiency rating ranges for a user skill.
Developed Pega Rules for Validation and Integration rules pertained to REST Rule-Connect- and Rule-Service. Created Process flows and Properties based on the requirements.
Created validation rules and workflows to implement business logic validation. Created Activities for implementing core Business logic.
Modified skin rules for User interface as per business requirements.
Worked on various PRPC activities. Data transforms, flows, flows actions, assignments, and declarative rules. Followed PEGA Guardrails in the implementation of the application.
Implemented Declarative Processing features like Decision Rules, Decision Tables, and Decision Trees. Preparation & Execution of unit test cases and troubleshooting and debugging.
Unit testing of Developed business requirements and solved tickets in UAT and SIT environments. Code migration between different environments (DEV, SIT, UAT and Production)
Defect fixing and troubleshooting using Tracer and Rules Inspector.
Environment: PRPC 7.2, PRPC 8.3, Windows 10, Oracle 12C, SQL Developer, TIDAL, Informatica, Postman, REST, JIRA.
Moody’s, Charlotte, NC Jan 2020 – Oct 2020
Pega Developer
Project: One Rating Platform (ORP
Project Scope:
Moody’s Investors Service is a leading global credit rating, research, and risk analysis provider. A rating from Moody’s enables issuers to create timely, go-to-market debt strategies that can capture wider investor focus and deeper liquidity options.
ORP project involves When an organization approaches Moody’s for a rating for the first time, the rating process will follow the new issuer's new insurance workflow. ORP will initiate a new rating action with the organization. ORP user
initiates a new transaction for a rating action when a new rating request from an existing issuer is received (New Rating) when re-evaluating the current rating (Surveillance) and disseminating rating needs.
Technically Involved In:
Worked on Portal rule, Harness and Sections to meet the Business Requirements.
Worked on Tab Navigation functionality using Navigation rule and skin rules for the UI adjustments.
Worked on Integrations-Connectors and Services, Used Connect REST and Service REST.
Worked on Activities, Flows, Flow actions, Data transforms, when rules and Creation of Datatypes, Decision tables and decision trees.
Used Data Pages and Created Dynamic System settings and referred in the activities.
Created Validation rules and Controls to implement Business Logic Validation
Worked on the Report definitions and drill down reports for Reporting.
Worked on DB scripts for exposing the columns for reporting and creating data type instances.
Worked on Function Alias to modify and display the information as per the business requirement.
Hands on experience in using the Pega Debugging tools, Clipboard, Tracer, Live UI and UAT.
Communicated well with SA, Product Owner, and other Pega developers and QA team.
Attending daily standup meetings.
Environment: PRPC 8.3, Windows 10, Oracle 12C, REST, JMS, Notepad ++, JIRA.
Anthem Inc, Virginia Beach, VA Jan 2019 – Jan 2020
Pega Developer
Project: Other Health Insurance -COB
Project Scope:
OHI (Other Health Insurance) is a Commercial health insurance application that deals with Intake Source Systems like ACES, CHIPS, FACETS, NASCO, STAR, WGS, etc. The primary purpose of this application is to check for Coordination of Benefits (COB) for insurance holders from other insurance services. Instead of logging into different source systems, we
can get all the data from different systems from different vendors in excel or by integrating it into different systems.
Easy to compare the primary insurance details of Anthem vs the Secondary insurance of others based on priority.
Technically Involved In:
Worked on writing Activities, Flows, Decision and Declarative rules in workflow development.
Worked on UI rules like Sections, Harness, and portal rules.
Used Work list, work baskets and work groups to route the work to specific users and work queues, also defined SLA's for tasks to specified users.
Created validation rules and workflows to implement business logic validation.
Used declare pages and system settings to store dynamic values.
Modified skin rules for User interface as per business requirements.
Worked on the agents involved in the application which are scheduled to read the data from Staging tables and creating work items.
Handled Branching and application specific structuring of access groups.
Worked on REST Integration rules to get claims data from eHUB.
Environment: PRPC 7.4, Windows 10, Oracle SQL, Postman, JIRA.
Verizon Wireless, Piscataway, NJ Jun 2017– Dec 2018
UI Developer
Project Scope:
The project Visible Involves Creating an Order to Purchase a new Device or BYOD to active the service. Project
was to design a new shop module and maintain their new website, making the new web components and refactoring the previous components with Bootstrap, Angular JS, SASS, and CSS3 media queries.
Technically Involved In:
Involved in developing the mobile and web applications using technologies like HTML/HTML 5, and CSS/CSS3.
Built Web pages that are more user-interactive using jQuery Plugins, AJAX, JavaScript, React JS and
Angular2/4.
Involved in writing application-level code to interact with APIs, RESTful Web Services using AJAX, JSON.
Wrote application-level code to perform client-side validation using jQuery and JavaScript for both Mobile and
Web environment.
Responsible for application development using AngularJs for desktops, laptops, mobiles with different.
resolutions
Used React-Auto complete for creating google maps location search on the webpage Added Excel-Builder to
download the Tabular data in Excel format using React JS.
Interacted with Java controllers (JQuery, Ajax, MVC Frameworks (ember) and JSON to write/read data from
back-end systems).
Unit test all the frontend AngularJS code using Karma.
Designed Frontend within object-oriented JavaScript framework like Angular.JS, Node.js and Ext.JS.
Interfaced with third-party vendors to customize UI/UX solutions for web verticals.
Used Bitbucket for version control and Trello for defect tracking.
Involved in Agile process, monthly Sprints, and daily Scrums A/B testing to discuss the development of
the application.
Environment: HTML5, CSS3, SASS, Angular1.x/2, JavaScript, JSP, JQuery, DOM, DML, DHTML, EXT JS, Bootstrap,
Adobe Flash, Photoshop, VS Code, XML, Apache, SOAP, Grunt, VS Code Internet Explorer, Firefox, Chrome, Firebase, Windows.
Hi-gate Info systems Pvt Ltd, India Jun 2013– Jul 2015
UI Developer
Project: Service Desk
Project Scope
The service desk is the application where we can request particular requirements, such as Network Folder access, New software installation, etc., and is approved by the assigned supervisor. When the ticket is raised and approved, it’s solved by the IT Admin or the respective department.
Designed and developed User Interface Web Forms using CSS, HTML and JavaScript.
Created various web page layouts using HTML, and CSS.
Used Brackets as HTML editor for designing webpages.
Responsible for developing, editing, publishing, and managing content on the external Web pages and internal portals.
Validated input values to make sure that they will be accepted before they are submitted to the server.
Used Cascading Style Sheet (CSS) in web pages to separate presentation from structure.
Introduced jQuery-Validation Plug-in to perform real-time validation for the brand-new user sign up form.
Used JavaScript to make dropdown menus on webpages and displayed part of a web page upon user request.
Designed dynamic client-side JavaScript codes to build web forms and simulate process for web application, page navigation and form validation.
Involved in designing and developing the User Interface with various controls.
Environment: HTML, CSS, JavaScript, AngularJs, jQuery, Bootstrap, Agile methodology, Brackets and Windows OS.
SATISH KUMAR CHINTHAKINDI
PEGA DEVELOPER
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