Customer Service Special Events
Resume:
Berenice Correa
Hardworking and dedicated worker with over 10+ years of experience.
Known for putting in maximum effort into every task and consistently striving to ensure customer satisfaction. Highly organized, reliable, and passionate about creating a positive work environment. Thrives in fast- paced settings, with excellent problem-solving skills and a strong commitment to teamwork and excellence. A friendly and proactive individual who is always ready to go the extra mile. many years of experience.
Customer service.
Microsoft software.
Computer skills.
Multitasking.
Adaptability.
Communication.
Organizition.
Very Understanding.
Handling money.
Leadership.
Accountability.
Responsible.
Problem solver.
Bookkeeping.
Accounting.
Attention to detail.
Conflict resolution.
Knowledge and experience to learn anything new.
676 Moonbeam Way
Mesquite, NV 89027
*************@******.***
Work Experience
Rainbow Hotel Casino — Cocktail Waitress
08/2014 to 06/2022, West Wendover, NV
Kohls — Store Manager
Greeted and interacted with guests, ensuring they feel welcomed and valued. Engaged customers in friendly conversation to build connections and increase satisfaction.
Addressed guest inquiries and concerns promptly, ensuring a positive experience.
Provided excellent customer service by taking and delivering drink orders promptly and accurately.
Provided personalized service by remembering regular guests' drink preferences.
Served drinks to guests in a timely manner, ensuring proper presentation and garnishing.
Checked back with guests to ensure satisfaction and offer refills Maintained a clean and organized work environment, including bar areas and tables.
Assisted in handling cash transactions and processing payments efficiently. Ensured compliance with all casino regulations and policies, including checking IDs for age verification.
Collaborated with team members to ensure smooth operation during busy hours and special events.
Addressed customer inquiries and resolved complaints in a professional and courteous manner.
Informed guests about ongoing promotions and special events at the casino. Assisted in training new staff members by demonstrating proper serving techniques and customer service standards.
Managed multiple tables and drink orders simultaneously in a fast paced environment.
Ensured guests' safety by monitoring alcohol consumption and adhering to responsible serving practices.
Maintained knowledge of the casino's gaming areas and amenities to provide guests with accurate information and directions.
Kept up with side work duties such as cleaning and stocking up the stations before, during and after my shift.
Assisted in setting up and breaking down special events or private parties. Performed other duties as assigned by management to support the overall operation of the casino.
06/2022 to 08/2022, Elko, NV
Rainbow Hotel Casino — Cashier/Host
Handled cash, credit, and debit transactions, ensuring proper cash handling and balancing of the cash drawer at the end of each shift. Provided excellent customer service by greeting customers, answering their questions, and resolving any issues they had during the checkout process. Ensured that all staff provided excellent customer service by setting high standards and leading by example.
Addressed customer inquiries and resolved complaints promptly and effectively to maintain customer satisfaction.
Implemented customer service initiatives, such as loyalty programs and special promotions, to enhance the shopping experience.
Helped design and implement visually appealing store layouts and displays to attract customers and drive sales.
Ensured that store displays were regularly updated and aligned with company standards and promotional campaigns.
Conducted regular inventory counts and audits to ensure accuracy Ensured the store operated smoothly by overseeing daily operations and addressing any issues that arose.
Maintained a clean, organized, and safe store environment for both customers and employees.
Public Defenders Office — Caseworker
03/2012 to 05/2014, West Wendover, NV
Processed customer transactions efficiently, including cash, credit, and debit payments, ensuring accuracy and speed to maintain customer satisfaction Provided excellent customer service by greeting guests warmly, answering inquiries about menu items and casino amenities, and addressing any concerns or complaints promptly.
Managed and balanced the cash register, ensuring accurate cash handling, performing regular cash counts at the end of each shift. Assisted with seating guests during busy hours, coordinating with the host/hostess to manage wait times and ensure a smooth flow of customers. Maintained a clean and organized cashier station, regularly sanitizing surfaces and organizing receipts and cash drawer to ensure a tidy work environment. Handled take-out orders, verifying order accuracy, packaging food items properly, and ensuring timely pick-up or delivery. Communicated with kitchen staff, servers and other host to ensure seamless operations, relaying special requests and dietary restrictions to the kitchen, and ensuring good service.
Monitored inventory of cashier supplies, such as receipt paper, pens, and cash register tape, and informed management of any shortages to prevent disruptions in service.
Assisted in training new cashier staff by demonstrating proper cash handling techniques, customer service protocols, and operational procedures. Education
07/2022 to 12/2023, Elko, NV
Greeted and welcomed clients, ensuring they felt comfortable and attended to. Answered phone calls, responded to inquiries, and directed calls to the appropriate departments or public defender.
Managed incoming and outgoing mail, including the distribution of important documents.
Assisted in the preparation of legal documents and court filings. Maintained and updated case files, ensuring all information was organized and accessible.
Coordinated appointments and meetings between public defenders and their clients.
Performed office tasks such as photocopying, scanning, and digitizing documents.
Assisted in preparing reports and case summaries for the attorneys. Ensured all documents complied with court requirements and deadlines. Created and maintained comprehensive case files, both physical and electronic.
Regularly updated case files with new information, evidence, and correspondence.
Organized and indexed documents for easy retrieval by attorneys and staff. Prepared and filed court documents, ensuring timely submission. Coordinated with court clerks to confirm receipt and processing of filings. Monitored court schedules and deadlines to ensure compliance. Managed the attorney’s calendar to avoid scheduling conflicts and ensure preparedness.
Scheduled client meetings, court appearances, and other appointments for all attorneys in office.
Assisted in gathering evidence and conducting background research for cases. Compiled and summarized research findings for review by attorneys. West Wendover — High School Diploma
Languages
06/2008 to 06/2012
Completed Entrepreneurship high school and online pre- college classes. Exceeded in Journalism high school classes.
Language
Bilingual
Contact this candidate