Motor Vehicle Program Assistant

Deborah R. Thomas

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Deborah R. Thomas

**** ******* **. **, **********, DC 20017

804-***-**** (h), 202-***-**** (c), ***********@*****.*** CyberBahn Federal Solution, LLC, 7/2021 to Present Research Analyst II

Contractor: US Department of Transportation (DOT), National Highway Traffic Safety Administration

(NHTSA), Office of Enforcement, Office of Defects Investigation (ODI) Duties and Responsibilities:

• Independently review and draft controlled and non-controlled (e.g., consumer) correspondence from consumers, motor vehicle manufacturers, Congressional offices, and other parties via US Mail or electronically.

• Responsible for researching all office correspondence related to a wide range of issues addressed in the correspondence using the DOT, NHTSA, and ODI databases.

• Regularly contact consumers via telephone, electronically, or facsimile.

• Responsible for drafting consumer initial responses for review by the ODI Division Chief. After the Chief’s review and approval, responsible for making any vehicle revisions, providing the final version to the ODI Program Assistant, mail the responses to the consumers and updates the status in the Correspondence module in the NHTSA database.

• Serves as Team lead, responsible for writing and proofing Standard Operating Procedures

(SOP’s), redacting Personal Identifiable Information (PII Removal), assisting upper management, training new staff members, quality control Manufacture Communication, and processing incoming vehicle owner’s questionnaire through the outlook mailbox.

• Maintain accurate and detailed records of time and attendance.

• Utilized various computerized travel reservation system to book flights, hotel and ground transportation.

• Responsible for coordinating meetings.

FulcrumIT, Centreville, VA 7/2015-7/2021

Safety Defects Program Assistant

Contractor: US Department of Transportation (DOT), National Highway Traffic Safety Administration

(NHTSA), Office of Enforcement, Office of Defects Investigation (ODI) Duties and Responsibilities:

• Responsible for reviewing and drafting controlled and non-controlled (e.g., consumer) correspondence from consumers, motor vehicle manufacturers, Congressional offices, and other parties via US Mail or electronically.

• Responsible for researching all office correspondence involving a wide range of issues addressed in the correspondence using DOT, NHTSA, and ODI databases. Deborah R. Thomas

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• Prepares responses to consumers and contact consumers with responses via telephone, electronically, or facsimile.

• Responsible for drafting the initial responses for review by the ODI Division Chief. After the Chief’s review and approval, responsible for making any revisions, providing the final version to the ODI Program Assistant, mailing the responses, and updates the status in the Correspondence module in the NHTSA database.

• Serves as Team lead, responsible for writing and proofing Standard Operating Procedures

(SOP’s), redacting Personal Identifiable Information (PII Removal), assisting upper management, training new staff members, quality control Manufacture Communication, and processing incoming vehicle owner’s questionnaire through the outlook mailbox.

• Maintain accurate and detailed records of time and attendance.

• Utilized various computerized travel reservation system to book flights, hotel and ground transportation.

ManTech International Corporation, Chantilly, VA 2/2011- 7/2015 Vehicle Identification Number Coordinator

Contractor: DOT, NHTSA, Office of Enforcement, Office of Vehicle Safety Compliance (OVSC) Duties and Responsibilities

• Reviewed and performed information quality assurance on over 125 Vehicle Identification Number (VIN) Submission Forms received monthly from motor vehicle and motor vehicle equipment manufacturers.

• Responsible for using information from the VIN forms to enter key data into the Compliance Automated Reporting System (CARS) database. After completing data entry, I scanned the forms for storage in the Advanced Retrieval, Tire, Equipment and Motor Vehicle Information System

(ARTEMIS) document repository.

• Timely and accurately, provide the information, which was crucial to ensure that the information was made available to manufacturers and the public nightly via the website, www.nhtsa.gov/cars/rules/manufacturer.

• Regularly obtained approval from the Office of the Chief Counsel prior to entering and posting possible sensitive information for public access. Manufacturers used this site to obtain information and data to register vehicles; and state Motor Vehicle Departments used the site as a source when issuing license tags.

• Responsible for responding to emails and returning telephone calls from all sources inquiring about vehicle and motorcycle identification requirements or problems. I worked closely with the OVSC Division Chief and corrected any incorrect VINs assigned, by 1) updating the VIN Errors database, 2) storing the VIN in the correct classification, and 3) notifying the National Crime Information Center (NCIC) of the change.

Deborah R. Thomas

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TranTech, Inc., Alexandria, VA 9/2002-2/2011

Vehicle Identification Number Coordinator

Contractor: DOT, NHTSA, Office of Enforcement, OVSC Duties and Responsibilities:

• Responsible for entering all 49 Code of Federal Regulations (CFR) Parts 565 and 566 VIN submissions into the CARS database and scanning the documents into the ARTEMIS repository.

• Prepared and mailed trailer and motorcycle information packages to individuals preparing to manufacture a product.

• Responded to email and telephone inquiries concerning Parts 565 and 566. Signal Corporation, Fairfax, VA 4/1998-9/2002

Information Analyst

Contractor: DOT, NHTSA, Office of Enforcement

Duties and Responsibilities:

• Responsible for logging, tracking and generating standard and ad hoc reports on ODI correspondence (Consumer letters, Congressional Letters, Vehicle Owner’s Questionnaires, Child Safety Seat Registration Forms, Police Reports, Insurance Forms, and others) received via US Mail, web forms and emails from consumers regarding alleged safety defects experienced with their vehicles or vehicle equipment.

• Responsible for circulation of the Office of Enforcement’s investigative materials, proposals and consumer correspondence within NHTSA.

• Drafted, circulated for review and finalized requests for proposal and responses to Freedom of Information Act (FOIA) letters.

• Ensured the proper routing of congressional correspondence from receipt through final response.

• Analyzed and processed consumer complaints and vehicle owner's questionnaire for Office of Defect Investigation (ODI).

• Acted as the single point of contact for public inquiries on ODI controlled correspondence, of which I created a labeling system for documents, developed, and maintained an internal tracking system.

Signal Corporation, Fairfax, VA 11/1997-4/1998

Data Analyst

Contractor: DOT, NHTSA, Office of Enforcement, ODI Duties and Responsibilities:

• Extracted, analyzed and interpreted automotive safety data provided by consumers, government and the automotive industry, including manufacturers.

• Gathered data, analyzed data to identify the component in question, and identified the Deborah R. Thomas

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existence of a possible trend. Once the defective component was identified, evaluated the causes and results of the failure. This process consisted of numerous interviews via telephone, and correspondence with consumers to determine if a safety problem existed. I recorded and retrieved data used in my analysis using the manufacturer’s makes, models, model years and components as my primary criteria.

Signal Corporation, Fairfax, VA, 12/1996-11/1997

Transcriber

Contractor: DOT, NHTSA, Office of Enforcement, ODI Duties and Responsibilities:

• Transcribed telephone messages from the Auto Safety Hotline's VMX (voice message exchange) system and mailed safety related information to consumers.

• Sanitized data and documents containing confidential data or personal identifiers as required by law, prior to providing a response.

Capital Consulting Corporation, Fairfax, VA 9/1993-12/1996 Contact Representative

Contractor: DOT, NHTSA, Office of Enforcement, ODI Duties and Responsibilities:

• Evaluated the data provided by consumers, summarized their problem, and provided information directly to an investigator when warranted.

• Responsible for handling problem callers because of my skills dealing with difficult customers and my comprehensive knowledge of NHTSA’s activities and programs.

• Processed, transcribed and responded to calls received through the Auto Safety Hotline’s call system.

• Interviewed callers to extract key information to complete an alleged motor vehicle or motor vehicle equipment defect report.

• Provided callers with up-to-date information on safety recalls, federal safety standards and other regulations.

• Researched press releases, publications and other printed materials to provide callers with options to resolve their problems.

• Gathered information and composed responses, which satisfied the consumer’s written requests for information.

• Sanitized data and documents containing confidential data or personal identifiers as required by law, prior to providing a response.

Deborah R. Thomas

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NationsBank- Worldwide, Hyattsville, MD 6/1989 – 9/1993 Customer Service Representative

Duties and Responsibilities:

• Resolved customer inquiries and complaints.

• Responsible for ATM claims, account updates, stop payments, refund overdrafts and other services request via telephone.

• Supported the loan service department by assisting in the preparation of submission packages. Education

Columbia Junior College Columbia, South Carolina, Business Administration Camden High School Camden, South Carolina

Technical Capabilities

ARTEMIS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), WordPerfect, Document Information Management System, Group Wise, Lotus, Electronic Document Image Management System, Quattro-Pro, Adobe, Deltek and Not limited.

Job Related Databases

ArtMod, CARS, Vpic, Oracle and Statistical Analysis Tools. References Upon Request

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