Business Development Customer Service

Narelle K Lombardi

***** ******** **** **** * Windermere, FL * 34786 * 407-***-**** ****************@*****.*** Sales Executive

Account Management / Marketing / Procurement / Distribution & Pooling Results oriented and dedicated, forward thinking and highly motivated Sales Professional with over 20 years business to business and supply chain management professional experience. Extensive and in-depth strategic sales and customer service experience. Proven track record of driving increased sales, negotiating contracts, overcoming objectives and diplomatically communicating with customers to build long-term and productive relationships. Highly skilled at transforming previously negative business relationships into long lasting positive relationships. CORE COMPETENCIES

Strategic Planning & Business Strategy New Business & Existing Business Development

Maximize Business Revenue Understanding & Executing Sales Process

Leadership / Team Building Business Finance / Forecasting & Pricing

Premium Negotiation & Communication Skills Highly skilled relationship building concepts

Drive and manage opportunities from conception to execution Regularly exceeds annual sales targets

Evaluate opportunities, analyze and execute strategy Customer Centricity PROFESSIONAL EXPERIENCE

Consulting - NL Logistics - Orlando FL 2022 - current

Conduct in-depth business analysis

Implement Risk Management Frameworks

Improve Operational Efficiencies

National Account Executive - IFCO NA - Orlando FL 2003 - 2022

Direct and oversee all aspects of Account Management

Exceeded 2021 budget $18.6M

Exceeded Pricing Increase Targets by 5% - FY 2017 - 2021

Develop and implement business plans for current and new business on accounts, exceeding $1M plus

Managed budget and sales forecasting

Negotiated all National Account Contracts

Sales Project Team Lead for WalMart Exclusivity “Pilot Program”- securing an increment $15M annually

Quarterly & Annual business reviews with all key customer executives

Demand Planning & Inventory Management CRM Platform with the use of Salesforce lightning

Develop and Maintain long term client relationships

Increase market share with Retail and Produce customers while diversifying product lines.

Review Sales Performance, identify business opportunities and prospect opportunities

Research competitor products, pricing & market success gaining market preferences & interests

Supervised 5 direct reports

Collaborate with Executive Leadership and team members to achieve improved strategic results Business Development Manager - CHEP USA - Orlando FL 1998 - 2003

Find and develop new business opportunities for pallets and RPC’s within the produce industry - 5M budget

Responsible for cold calling, assessing customer needs and identify sales leads & solutions

Strategic planning and selling with a customer base of over 200 accounts

Expand and manage pipeline that generates new leads for the company

Responsible for territory expansion, negotiation and closing opportunities

Build & manage long-term relationships with new and existing customers

Attend conferences, meetings and industry events and trade shows

Develop pricing proposals, review with Pricing Committee to achieve monthly and yearly budget

Improve company’s market position and maximize financial growth, prepare sales budgets and reports

Cross Functional and Team Leadership Sales Duties while exceeding personal objectives

Logistics and Transportation Project Team member EDUCATION - Bachelor of Arts - University of Adelaide - Australia ACCOMPLISHMENTS / AWARDS - Strategic Selling / SPIN Selling / GAP Negotiation Training / Karrass Effective Negotiating Course / Time Management Diversity Training / Miller Heiman - Advanced Selling Courses and Sales Training

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