Account Manager Customer Service
Resume:
Ra'Shard Geter
Jonesboro, GA *0238
********@*****.***
To use my education and experience to obtain a career involving Security/Public Safety. Authorized to work in the US for any employer
Work Experience
Account Manager
Dynamic Security, Inc.-Atlanta, GA
January 2024 to Present
Account Manager are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Essential Functions
Supervise the day to day security operations of an assigned client site Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support Ensure the client site is provided with high quality security services to protect people and property Build, improve and maintain effective relationships with both client and employees Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Additional Responsibilities
Ensure all required reporting and contract compliance requirements are met Assure regular communication of issues or program with Client Handle any escalated security issues or emergency situations appropriately Other management responsibilities as determined by leadership Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.) Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.) Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Dynamic Security Inc corporate training standards Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize Staff Wizard for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Dynamic Security policies as outlined in the handbooks, executive memos and on the portal Site Supervisor/Assistant Director/Assistant Account manager Dynamic Security, Inc. 1900 The Exchange-Atlanta, GA April 2019 to Present
Provides information on personnel activity, access card control and activity, as well as other security and safety related information and training, which includes researching, compiling, editing and presenting security and safety information to the Manager, Security/Service Operations. provides information on personnel activity, access card control and activity, as well as other security and safety related information and training, which includes researching, compiling, editing and presenting security and safety information to the Manager, Security/Service Shift Supervisor
Dynamic Security, Inc.-Atlanta, GA
September 2018 to Present
As a shift supervisor my duties included but not limited to overseeing shift operations, provide shift information to personnel, as well as giving security and safety related information and training to security personnel.
Security Officer
Dynamic Security Inc-Atlanta, GA
October 2014 to Present
As a Security Officer my responsibilities included but not limited to the implementation of security policies and procedures of the department under the direction of the Security Director. I am also responsible for patrolling the interior and dock areas of the facility, completing written incident reports, departmental documents, responding to emergency situations and customer service needs. Additional duties may be assigned due to events and other activities that my occur through out the day. Independent Contractor
Independent Contractor
January 2009 to Present
) Professional contractor providing services to another entity under terms specified in a contract or within a verbal agreement.
Public Safety Officer
IPC International Corporation-Atlanta, GA
September 2007 to December 2012
As a Public Safety Officer my responsibilities included but not limited to the implementation of security policies and procedures of the department under the direction of the Security Director. I am also responsible for patrolling the interior and dock areas of the facility, completing written incident reports and departmental documents, and responding to emergency situations. Additional duties may be assigned due to events and other activities that occur in Underground Mall and bar area. During events, provide crowd control, crime prevention and safety inspections. Sales Associate
Brands Mart USA-Doraville, GA
January 2006 to September 2007
My duties as a sales associate include the completing of sales transactions along with answering any questions in regards to merchandise set up and function of devices . Prep /Dishwasher / Server
Canterbury Court-Atlanta, GA
March 2005 to January 2006
Responsible for the preparation of all food and utensils for the days menu, serving all residents of the community center including residents inside of rooms and the cleaning and sterilization of all kitchen ware used
Cook/Cashier
McDonalds Restaurant-1460 Iris Drive Southwest, Conyers, Georgia January 2004 to December 2005
Responsible for the preparation of all food and utensils, taking orders, serving customers and collecting funds fir services render.
Education
Associate of Applied Science in Business
Devry University - Naperville, IL
August 2023 to Present
High School Diploma
Towers High School - Decatur, Georgia, US
2000 to 2004
Skills
• Microsoft Office (10 years) Microsoft Word (10 years) Microsoft Excel (6 years) Sales and Customer Service (10 years)
• Security (10+ years)
• Shift Management (6 years)
• Supervising Experience (6 years)
• CCTV (10+ years)
• Management (5 years)
• Payroll (5 years)
• Incident response
• Interviewing
• Team management
• Hospitality
• Customer service
• Leadership
• Supervising experience
• Training & development
• Mentoring
• Computer skills
• Shift management
• Operations management
• Microsoft Access
• Account management
Certifications and Licenses
Google Technical Support Fundamentals
July 2023 to Present
Ra'Shard Geter
November 2023 to Present
Georgia Pre-licensing course(24 hrs)
Guard Card
October 2023 to Present
Assessments
Security guard skills — Proficient
May 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Management & leadership skills: Planning & execution — Proficient August 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Work style: Conscientiousness — Proficient
July 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
September 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Professionalism — Proficient
May 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work motivation — Proficient
August 2023
Level of motivation and discipline applied toward work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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