Admitting Rep II, Front Office Dental

Rosio Bautista Navarro

Cell# 714-***-****

Anaheim, Ca 92801

**************@*****.***

OBJECTIVE

To obtain a position where my experience and knowledge will be used to the fullest extent of my abilities, and where I will also have the room for advancement and growth. I will demonstrate my knowledge of admissions, insurance verification processes in hospital and Medical or Dental office settings.

QUALIFICATIONS

Bilingual: English and Spanish

Knowledge of Microsoft and Excel software.

Knowledge of Dentrix software

Typing skills 45 WPM Multi-task oriented and flexible Works well independently or as part of a team.

Following directions pay attention to details, works well with little or no supervision. Exhibited outstanding leadership qualities with the ability to prioritize, delegate, and motivate others.

Always willing to take on a challenge.

WORK EXPERIENCE

12/2020-05/2022

Dr Dani Family Dentistry

Front office & Treatment Financial Coordinator

Managed all Insurance billing, Po’s & Medi-Cal. Verification of PPO's breakdown of ins coverage.

Follow-up with insurance on Pre-Authorization for Treatment. Organized pts information, Collecting payments copay and deductible.

Print out statement letters and handle all faxing/filing charts documents. 4/2019-10/2019

Lance Soft Inc.

This position is a frontline service position providing assistance to Magellan’s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. 04/2017

Road Master Transport Inc.

Santa Fe Springs Ca.

Administration Assistant Supporter

Answering phones, Faxing, Filing, Emailing Vendors quotes and confirmation of freight pickup and delivery instructions. Submit freight instructions to carriers. Dispatch orders to local truck drivers. Keep shipper consignee agent informed during coordination and ensure that all documentation is accurate and complete. Assure customer receives bill of lading in timely manner

Assist in rates and quoting.

11/2013-04/2017

7 Day Dental Lincoln office Anaheim Ca.

Dental Front office/Insurance Verifier

Meet and greet patients upon arrival Answered heavy volume phone of calls. Insurance Eligibility for PPO/HMO

PPO breakdown of benefits. Collecting cash and electronic pt's co-payment. Responsible for patient scheduling returning for 6 mo. recall checkup or for pending treatment. Check-in returning patients for treatment and providing new patients with applications Calling patients to confirm scheduled appointments. Assist Dentist with translation for Spanish Speaking patients. Call insurance companies to verify eligibility Medi-Cal Pre Authorization for treatments Prepared treatment plans, and predetermination. Preparing pt's file with Tx Plan three days ahead before patients’ appointment.

01/2008-03/2010

Bright Smile Dental. Santa Ana Ca.

Financial Coordinator/Asst Mgr.

Managed all Insurance billing, verification of Hmo's and PPO's break down of ins coverage and follow-up with insurance on Pre-Authorization for Treatment Organized pts information, printed out letters, and handled all faxing/filing charts documents. 11/2006-01/2008

California Dental Group

Santa Ana Ca.

Dental Front Office

Offered quality customer service answering telephone calls, transferring, and distributing messages as needed. Schedule patient appointments returning for treatment. Call and schedule a patient 6-month recall. Confirm all appointments for the next day's schedule. performed general office duties filing faxing accurately and Effectively utilized Dentrix and Microsoft Office. 01/2000-03/2008

Anaheim Regional Hospital.

Anaheim Ca.

E.R Admitting Representative II

Administered to register emergency room patients efficiently and accurately by obtaining appropriate signatures. Enter pre-admission and admissions. Register information in hospital computer system. Preparing files with identification bands for patients upon registration, inpatient ambulatory, and emergency room. Completed all required forms and provided patient information as required by state and federal regulations. Verification of insurance information according to department procedures. Managed to request and collect cash from patients according to policy and procedures by informing them of payment options. Financial assistance programs.

EDUCATION

(1994-1998) Anaheim High School.

Anaheim Ca.

High School Diploma

General Education

Graduating Class of (1998)

1998-99 Health Staff

Training Institute Santa Ana Ca.

Graduate (1999)

Pharmacy Technician

Licensing in (1999) Pharmaceutical Internship completed in (1999) at Anaheim Memorial Hospital

Anaheim Ca.

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