Customer Service Representative

KASIE FAVOUR CHISOM

A dedicated and results-driven professional with over 2 years of experience in customer service seeking to work in an employee-friendly environment that recognizes the value of skilled and reliable staff in their operations, where excellence, hard work, and merit are held in high esteem. To build my career in an establishment that is mindful of the well-being of its employees, allowing them to develop their individual capabilities in an impartial, challenging, rewarding, and cooperative environment that offers opportunities for career advancement.

**************@*****.*** +234 706-***-**** Lagos, Nigeria WORK EXPERIENCE

Access Bank Plc, Enugu State.

Assistant Banking Officer (ABO) 2020 – 2023

• Handled high-volume customer inquiries, providing prompt and accurate information, resulting in a 95% customer satisfaction rate.

• Processed a variety of banking transactions, ensuring accuracy and timeliness while adhering to regulatory requirements.

• Compiled and analyzed financial reports, providing accurate data insights for senior management, contributing to decision-making.

Auto Star Travels and Tourism Ltd, Enugu State.

Customer Service Representative 2018 - 2020

• Proactively identified customer pain points and worked with internal teams to improve response processes, reducing repeat complaints by 20%.

• Handled high-volume incoming calls, emails, and live chats to resolve customer inquiries, complaints, and product issues, achieving a 95% customer satisfaction rate.

• Trained and mentored new team members, improving team productivity and reducing onboarding time by 25%.

• Effectively resolved complex issues, using conflict resolution and de-escalation techniques to retain 98% of customers with complaints.

Federal Radio Cooperation, Enugu State.

Technical Officer Intern 2014-2015

• Worked alongside senior engineers on technical projects, contributing to the successful completion of tasks within the project timeline.

• Performed routine inspections and preventive maintenance on technical systems, documenting findings and coordinating repairs with senior technicians.

EDUCATION

ABIA STATE UNIVERSITY

B.Sc Industrial Physics - Second Class Honours 2011 - 2015 SKILLS

• Data Entry

• Proficiency in Microsoft Suite

• Understanding of CRM Tools

• Email Management

• Positive Attitude to Work

• Very Strong Ability to Learn

• Problem Solving

• Attention to Detail

• Communication

• Conflict Resolution

• Time Management

• Team Collaboration

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