Customer Service Accounts
Resume:
Courtney Sinclair
Navigation Specialists
Macon, GA 31211
**********@*****.***
Seeking a challenging position with a growth-oriented company that will utilize my skills and abilities to enhance the company.
Willing to relocate: Anywhere
Sponsorship required to work in the US
Work Experience
Navigation Specialist
Navicent Health Diagnostics Center - Macon, GA
November 2020 to Present
• Greeting patients and their caregivers on arrival.
• Collecting information such as patient details, medical history, billing, and insurance information, etc.
• Preparing patient admission and discharge documentation.
• Entering information into databases and maintaining accurate records.
• Relaying information to relevant staff members.
• Informing patients and their caregivers of hospital procedures, policies, and protocols.
• Providing patients with billing and payment information.
• Dealing with patient questions, concerns, and issues.
• Performing general administrative tasks.
Collections Specialist
Creditors Bureau Associates - Macon, GA
November 2018 to November 2020
• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Faxes documents to accounts and follow up.
Guest Service Supervisor
Comfort Inn by Choice Hotels - Forsyth, GA
June 2016 to November 2018
• Responsibilities Greet and welcome guests in person and on phone.
• Answer and direct inquiries to designated department.
• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
• Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel.
• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
• Manage front office reception area by cleaning and organizing desk and visitors. less Medical Receptionist
Johnson Jr James H MD - Columbia, SC
August 2015 to May 2016
• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
• Process payments from patients for co-pays and uninsured visits
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off- site services
• Provide patients with support and guidance as needed Education
High school diploma or GED
Skills
• CUSTOMER SERVICE (5 years)
• MULTI LINE PHONE
• PHONE SKILLS
• 45 WPM
• ACCOUNTS PAYABLE
• Front Desk
• Guest Service
• Front Office
• Reception
• Scheduling
• Receptionist
• Billing
• Marketing
• Cash Handling
• Microsoft Word
• Microsoft Office
• Sales Experience (4 years)
• Fair Housing Regulations
• Medical Scheduling
• Medical Records
• Medical Receptionist
• Accounts Receivable
• Office Management
• Insurance Verification
• Office Management
• Property Leasing
• Microsoft Outlook
• Medical Billing
• Phone Etiquette
• Property Management
• Clerical Experience
• Medical Coding
• Medical Terminology
• Data Entry
• Accounting
• 10 Key Data Entry
Certifications and Licenses
Medical Assistant
Additional Information
Skills
• People orientated
• Self-starter Well organized
• I'm willing to learn and grow with the company.
• I have several years of customer service experience as well as accounting.
• Type 45 wpm, 10 key by touch and sight
• Payroll Accounts payable & Receivable Documentation.
• multi line phone skills Proficiency in Email, Date Entry, Microsoft Office (Word, Spreadsheet, Excel)
Contact this candidate