Customer Service Patient Care
Resume:
SHAQUILLA NESBITT
******************@*****.***
OBJECTIVE
A compassionate and experienced Patient Care Assistant with 1 year of experience in providing attentive care to patients and their families. Proven ability to monitor, track, and convey important patient information to healthcare staff.
EXPERIENCE
Progressive Insurance
Work From Home CL Customer Service Representative; November 2021-Current
Took incoming calls and managed customer service calls and inquiries from customers all over the world.
Managed customer service questions and engaged in customer service activities.
Identified and assessed customer needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods and tools.
Follows communication procedures, guidelines, and policies.
Take payment information and other pertinent information such as address and phone numbers.
Utilize computer technology to manage high call volumes.
Manage changes in policies or renewals.
Phoebe Putney Memorial Hospital
Patient Care Technician; April 2020-November 2021
Recognized and reported abnormalities or changes in patients’ health status to case manager
Attended to patient and family’s immediate needs and concerns by acknowledging and providing required attention
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Updated Patient Records
EDUCATION
Jones County High School Gray, GA; June 2010; High School Diploma
SKILLS
Fast learner
Customer Service Focused
Flexible Schedule
Excellent people skills
Multi-tasking strengths
Observing responses
Medical Office Administration
Patient care focused
Computer Literate
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