Customer service administration
Resume:
Celeste Wolff
Hereford, AZ *****
***********@*****.***
Strongly dependable and detail-oriented Administrative Assistant and Office Manager with an exceptional accounting and bookkeeping background. Adept at addressing multiple accounting projects simultaneously with complete professionalism and accuracy. Skilled in maintaining complete trust and confidentiality.
SKILLS
Proven work experience as a Front desk manager
Thorough knowledge of customer service, office management, bookkeeping and accounting procedures
Solid knowledge of MS Office
Hands on experience with office machines and computers (PC)
Proficiency in English (oral and written)
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
EXPERIENCE
Caregiver/Housecleaner/Pet Sitter 07/22 – Present
Self Employed Hereford, AZ
Provide personal caregiving activities including but not limited to; bathing, daily grooming, help with dressing, food shopping and preparation.
Responsible for ensuring and obtaining the highest level of cleanliness around the environments of a residential area, such as bedrooms, bathrooms, and kitchens, and all public areas.
Provide in-home pet sitting and pet care services, including workday check-ins, exercise, feedings, litterbox, cage, kennel and stall cleaning.
Administrative Assistant/Office Manager 07/2020 - 06/2022
REBATH Sierra Vista, AZ
Responsible for Administrative and Office Management duties, in addition to Lead setter position, setting up appointments and scheduling for the Design Consultants. Responsible or setting up projects, monitoring those projects from start to finish and entering contracts when signed by clients.
Front Office/Administrative staff/Realtor 11/2019 - 07/2020
BRADLEY PROPERTIES Sierra Vista, AZ
Provided Administrative Support to the real estate team to ensure smooth real estate transactions. Responsibilities include managing all paperwork while complying with legal paperwork procedures, scheduling appointments with clients for final walkthroughs, and acting as a liaison for all involved stakeholders to provide excellent customer service. Additionally, oversaw marketing objectives and worked with other team members to facilitate company events in the community. In addition, provided Real Estate Referrals for sales and new listings.
Real Estate Referral Specialist 01/2017 – 11/2019
Coldwell Banker Realty Prescott, AZ
Brought in qualified real estate leads and referrals for current and future purchases of real properties. Responsible for adding prospective customers to the sales funnel, assessing homebuyers' wants and needs, and continuously following up to ensure a successful sale.
Referral Real Estate Agent 07/2015 – 01/2017
Windermere Real Estate Prescott Valley, AZ
As a licensed realtor, connected agents with prospective clients, referring clients for real estate sales and new listings. Maintained a robust network that led to prospective clients and connecting them to the correct agent to meet their current requirements.
Front Office Coordinator/Administrative Assistant 07/2013 – 04/2014
C. Marshall and Associates Realty Prescott Valley, AZ
Responsible for the front office, bookkeeping, processing rent payments, 5-day notices, lease renewals, leasing properties, processing rental applications, handling all incoming phone calls, posting properties on the Multiple Listing Service (MLS). In charge of background and credit checks, incoming and outgoing daily mail. Provided monthly rental statements and processed past due accounts.
Using my real estate license; worked with prospective clients and agents for real estate sales and prospective tenants for leasing opportunities. In addition, was responsible with connecting with owners of properties and showings of rental properties.
Real Estate Referral Specialist 07/2011 – 01/2013
Coldwell Banker Realty Prescott, AZ
Brought in qualified real estate leads and referrals for current and future purchases of real properties. Responsible for adding prospective customers to the sales funnel, assessing homebuyers' wants and needs, and continuously following up to ensure a successful sale.
Real Estate Referral Specialist 07/2009 – 07/2011
Realty Executives Prescott, AZ
Brought in qualified real estate leads and referrals for current and future purchases of real properties. Responsible for adding prospective customers to the sales funnel, assessing homebuyers' wants and needs, and continuously following up to ensure a successful sale.
Front Office/Administrative Assistant 11/2009 – 08/2010
Dr. Robert Carlisi, DDS Prescott, AZ
Managed bookkeeping, accounting functions inclusive of collections. Prepared advertising and created marketing cards in both English and Spanish for the community. Maintained the office's payroll, performed monthly staff meetings, and organized and managed the daily office activities. Managed all office expenses, purchased office supplies, and maintained inventory of all office supplies. Scheduled patient appointments, presented patients with treatment plan options, discussed all financing options available to patients and created a monthly contract with all patients for recall visits. Processed patients in and out of scheduling for future appointments.
EDUCATION/CERTIFICATIONS
Real Estate License, Arizona, 1984 (Retired)
Continuing education courses in Real Estate and Motivational seminars
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