Nurse Practitioner Primary Care

Nancy Jackson-Patterson, NP-C

Stone Mountain, GA, 30087 *********@*********.*** 770-***-****

Qualifications Profile

Operations Management Palliative Care Team Leadership

Results driven, dynamic, and passionate board-certified Nurse Practitioner with a proven track record of coordinating care to effectively meet the medical, psychological, and spiritual needs of patients. Highly skilled in managing corporate operational systems and in improving revenue performance and business potential. Adept in forging long-lasting relationships with senior leaders, branch managers, administrative staff, and cross-functional team members. Equipped with strong leadership, analytical, organizational, and critical thinking skills.

Highlights of expertise include…

Budgeting

Process Improvement

Program Management

Change Management

Auditing

Corrective Action Plans

Clinical Operations Management

Training & Education

Regulatory Affairs

Professional Summary

First Care Management, Sandy Springs, GA

Primary Care Nurse Practitioner, July 2023-present

Independent contractor providing primary care, chronic disease management and preventive care to patients in their homes and via virtual visits.

Perform professional services and render care to patients in accordance with the highest professional standards and ethics of the medical profession.

Provide primary care to patients, including histories, exams, lab tests, prescriptions and referrals in accordance with up-to-date protocols and guidelines.

Provide health education when applicable.

Provide patients information concerning their evaluation, diagnosis, treatment and prognosis.

Participate in all managed care and third-party reimbursement.

AccentCare, Dallas, TX

Sr. Director of Clinical Operations-Integrations, November 2021-December 2023

Drive clinical and operational integration of home care and hospice companies into AccentCare, including companies created, merged, or acquired as part of Mergers and Acquisitions (M&A) and Joint Ventures (JV) activity.

Responsible for oversight of clinical integration team operations to support M&A outcomes.

Works cross-functionally with the M&A team to determine appropriate time to start the Integration Process, mobilizing corporate and local resources to complete their integration tasks efficiently and expeditiously.

Conducts thorough analysis of business Key Performance Indicators (KPI’s)

Develop and implement action plans to address and improve deficiencies in process and performance as identified.

Fosters knowledge sharing: Responsible for engaging, influencing, and energizing leaders for accountability embodying behaviors and expectations to create a unified organization.

Collaborates with AccentCare partners, including regional leaders, in clinical operations to maximize solutions and employee satisfaction.

Owns end-to-end delivery of assigned acquisition or joint venture integration initiative(s), participants, and process.

Direct activities and workload of project team members.

Kindred at Home, Atlanta, GA

Regional Director of Operations, January 2020 to November 2021

Provide visionary leadership to 587 branch managers and clinicians across the region to promote growth. Educate and train personnel on business processes, protocols, and performance metrics to ensure clinical quality and to improve the delivery of quality patient care and customer service. Track actual performance against goals and ensure compliance with federal, state, and local regulations. Identify areas of opportunity and help branch managers develop action plans in response.

Decreased unbilled revenue by 35% within the first 4-months of serving in this position.

Forged and maintained open lines of communication with senior leaders and administrative staff.

Manage multiple special projects and serve on key committees.

Foster an atmosphere of continuous improvement while providing first-line Homecare Homebase support.

Kindred at Home, Louisville, KY

Director Rapid Response Team, August 2015 to January 2020

Promoted the highest quality of health care service while leading approximately 300 staff members in adhering to clinical compliance processes as well as regulations enforced by local, state, federal, and accreditation agencies. Boosted positive survey outcomes by coaching and training staff to overcome both clinical and operational challenges and by creating effective strategies and action plans.

Helped turn around struggling branches and assisted them in attaining full compliance upon re-inspection 100% of the time.

Resolved regulatory shortcomings and issues identified on surveys by maintaining cross-functional communication with Regulatory Affairs and the Compliance department.

Georgia Medical Reserve Corps (MAG-MRC), Clark County, Athens, GA

Registered Nurse, March 2020 to May 2020

Performed COVID-19 screenings and provided point of care testing at various sites located around Clark County while serving as a volunteer for the Georgia Department of Health.

Gentiva Home Health and Hospice, Atlanta, GA

Assistant Vice President of Clinical Specialty Program Development & Practice, August 2013 to August 2015

Leveraged subject matter expertise in clinical care delivery and in all care models to educate and train others and to establish initiatives, processes, and policies aimed at improving professional development outcomes. Managed multiple projects, developed launch platforms, and connected with the Marketing and Purchasing departments to coordinate logistics and acquire resources needed to successfully launch new programs. Collaborated with Home Health partners, field clinicians, and operations to align strategic goals.

Played pivotal role in designing an award-winning comprehensive Alzheimer's course for the entire company.

Assessed needs and instituted goals while working alongside senior leaders.

Amedisys Home Health and Hospice, Baton Rouge, LA

Regional Director of Clinical Operations Hospice, January 2007 to August 2013

Interim VP of Hospice Clinical Operations, December 2011 to April 2012

Oversaw the Performance Improvement Program and served as a vital resource to all staff within the region. Gathered relevant performance data and ensured that it was complete and accurate prior to submission. Aided the Clinical Services Department’s new employees by reviewing orientation documents for quality. Evaluated programs for quality and productivity, identified areas of opportunity, developed performance improvement action plans, and educated the Program Administrator and the Director of Nursing on the plan’s details. Conducted Clinical Management reviews and facilitated in-services to discuss instructional needs identified during the review process.

Performed due diligence activities for mergers and acquisitions with other hospice healthcare providers while serving as the Interim Corporate VP over the hospice division.

Ensured that the region’s programs adhered to ACHC and JCAHO accreditation guidelines and Medicare conditions of participation.

Helped design, create, test, and rollout a new Point of Care software documentation system.

Prior Work Experience

Heartland Home Health Care and Hospice, Southfield, MI Administrator, January 2002 to December 2007

Heartland Home Health Care and Hospice, Westland, MI Registered Nurse, August 2002 to August 2005

Allied Nursing Care, Southfield, MI Clinical Director, December 2001 to December 2002

Gentiva Health Services, Southfield, MI Director of Clinical Management, October 2000 to October 2001

Able Home Health Care, Birmingham, AL Clinical Manager, March 2000 to October 2000

Education

Master of Science in Nursing, 2018 Walden University, Minneapolis, MN

Bachelor of Science in Nursing, 1993 University of New York, Albany, NY

Licensed Practical Nurse Diploma Bessemer State Tech, Bessemer, AL

Credentials

Georgia APRN (Primary Care Nurse Practitioner)

American Academy of Facial Esthetics certification

Georgia Registered Nurse Compact License

Adult Gerontology Nurse Practitioner Certification (AANP)

Training & Development

Palliative Care

Conscious Sedation

Peg Tube Replacement

Infusion

EKG Interpretation

Clinical Documentation

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