Social Media Customer Service

EMILEY CARNES

SUMMARY

Experienced in marketing communications with a background in journalism and media from Texas A&M University. Proficient in leveraging social media for strategic outreach. Passionate about creating compelling narratives to drive engagement and build brand presence. Dedicated to fostering strong relationships and enhancing organizational reputation.

Responsible for monitoring PBS TV Channel schedule and researching potential social media content to promote shows/programming. In order to optimize brand exposure, research and orchestrate KAMU’s attendance at local events. This includes finding events, coordinating with event planners/coordinators, and facilitating KAMU’s presence while at said event. Analyzing trends, engagement, and metrics of social media posts. Adapting content as needed.

Host a KAMU social media show, “Tiny Mic Tuesdays.” KAMU TV/FM

Social Media Student Assistant May 2023-Present

WORK EXPERIENCE

254-***-**** *********@*****.*** College Station, Texas The Association of Former Students

at Texas A&M University

Events Student Assistant August 2022-March 2024

Assist in executing any and all prestigious events held by The Association. Responsibilities include setting up/tearing down event spaces, ensuring the safety and contentedness of event attendees, and ensuring all events run smoothly and efficiently.

Possess excellent customer service skills and engage with event attendees in a way that exemplifies respect, courtesy, and dignity.

Work closely with The Association’s Event Coordinator, Manager, and Director. EMILEY CARNES

Responsible for providing guests with an overall immaculate experience Educating interested guests on select wines and providing further information upon request

Conducting wine tastings

Upkeep of bar area, maintaining a clean workspace

Sales Associate

Country Springs Vineyard & Winery May 2021-August 2021 WORK EXPERIENCE ( CONT.)

254-***-**** *********@*****.*** College Station, Texas Waitstaff

Pizza House June 2020-July 2021

Conduct sales on POS system

Make pizzas

Keep ingredients stocked

Provide excellent customer service

Maintain cleanliness of space

Negotiation

Communication

Tech Savvy

Team-oriented

Texas A&M University

Communications BA August 2021-October 2024t

Leadership

Customer Service

Analytical

Critical Thinking

Time-management

Active Listening

Adaptability

Resourcefulness

SKILLS

EDUCATION

EMILEY CARNES

254-***-**** *********@*****.*** College Station, Texas Responsible for the positive brand management and exposure of the nation’s largest student-led service project.

Upkeep of social media accounts, including analyzing trends and account engagement, creating and scheduling posts/content, and responding to direct messages.

Coordinating merchandise designing and ordering processes. Website design and maintenance utilizing relevant and useful information. Serving as a primary point of contact for over 300 internal organizational staff members, 15,000 students volunteers, and 2,000+ residents in the Bryan-College Station community.

Attended Texas A&M University pursuing Bachelor of Arts in Communications, minor in Journalism.

The Big Event at Texas A&M University

Public Relations Executive May 2023-May 2024

NOTEWORTHY EXPERIENCE

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