Guest Services Customer Service
Resume:
Victoria Spence
Austin, TX *****
********.********@*****.***
Authorized to work in the US for any employer
Work Experience
Guest Room Attendant/Housekeeping
Omni Austin Hotel Downtown - Austin, TX
September 2021 to Present
Guest Services. Clean Guest rooms to hotel standards. Report maintenance issues in Guest rooms to Supervisor.
Lead Housekeeping
Extended Stay America Hotels - Austin, TX
May 2020 to Present
Guest services. Clean guest rooms accurate. Report maintenance issues to manager. Guest Environment Expert
The Renaissance hotel - Austin, TX
December 2014 to April 2019
Guest service, cleaning guest rooms as in sweeping, moping, dusting, wiping furniture, vacuuming, and etc.
Education
Associate's degree in Business Office Specialist
Austin Business College - Austin, TX
November 2005 to October 2007
High school or equivalent in Business
Johnston High School - Austin, TX
August 2001 to May 2005
Skills
• Guest Services
• Cleaning Experience
• Customer Service
• Laundry
• Microsoft Word
• Custodial experience
• Hospitality
• Cleaning
• Sanitation
• Hospitality
• Guest services
• Retail sales
• Customer service
• Communication skills
• Hotel experience
• English
• Environmental services
• Leadership
Assessments
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Proficient
May 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
My Work References:
Shykeylal Babers-832-***-****
Tammy Agua-469-***-****
Martha Peterson-512-***-****
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