Office Manager Multi-Site

MICHELE DILLMAN

************@*****.***

Direct: 214-***-****

**** ***** *** *** ***. 1637, Lewisville TX 75056

www.linkedin.com/in/michele-dillman1

Dedicated and Loyal Candidate Onsite/Remote/Hybrid Multi-site/Multi-office Professional Summary

Dedicated and accomplished office manager with over 29 years of experience driving efficient office operations and cultivating strong relations with clients, associates and stakeholders. Recognized for a trusted track record in overseeing daily office functions, I bring a strategic approach to managing resources and creating an optimal workplace environment. Skilled in managing office supplies, coordinating vendor relationships and streamlining administrative workflows, I have a proven ability to support productivity and morale. Experienced in onboarding and offboarding staff, I ensure smooth transitions that align with organizational goals. My proactive approach to identifying and resolving redundancies has been instrumental in enhancing organizational efficiency and promoting a cohesive, positive work culture.

Experience

INTERIOR LOGIC GROUP 11/2023 TO 10/2024(laid -off) 5830 Granite Parkway, Plano, TX 75024

Office Manager

• Successfully coordinated and executed a full office move, including setup and configuration of office infrastructure.

• Provided dedicated support to CAO and Regional President: managing complex calendars, coordinating travel, organizing entertainment activities, meeting space and catering needs onsite and offsite.

• Organized and managed executive team agendas, handling sensitive information with the utmost discretion.

• Managing all meeting room reservations through building portal

• Managing security aspects: badging process/phone setup/cameras

• Assisted with credit collections, AP and AR duties as needed

• Customer Service: served as a primary POC for internal and external communications, provide professional and courteous assistance to clients, vendors and team members

• General office duties to include but are not limited to: FedEx, Amazon, Staples, making remote deposits, all mail handling procedures

• Vendor management: Canteen(coffee/soda/supplies), cleaning company and building maintenance

THE WARREN CENTER 05/2021 TO 10/2023

320 Custer Road, Richardson TX 75080

Office Manager (Multi-site)

• Sourced and scheduled compliance required course matter for organization such as bi-annual CPR training.

• Maintained sensitive data date base for new hires including but not limited to SSN, Driver’s license, educational experience, CV, and immunization records in support of onboarding.

• Reduced new associate onboarding by 40% by creating a checklist and timeline to be adhered to by all stakeholders (employee, PEO, billing team, hiring manager).

• Work with PEO Insperity to maintain clinician time-sensitive renewal dates and dates. (i.e. state licensure expiration date).

• Managed mileage app and submission Reduced mileage submission failure by 40% by automating the process to a mileage app from using spreadsheets.

• Set up digital presentation screens for demonstrations and presentations for training and group events.

USHEALTH ADVISORS

Remote

Insurance Agent: June 2019-May 2021

• Sold health insurance policy

SODEXO CONTRACT FOODSERVICE

6565 Headquarters Drive, Plano TX 75024

Admin/Unit Clerical /Supervisor: July 1994 to June 2019

• Managed 8 different accounts during my 25-year tenure which included travel.

• Maintain staff records in accordance with HIPAA regulations.

• Conduct research to prepare, gather and proof briefing materials, agendas and presentation decks for all management staff.

• Payroll processing.

• Manage and monitor stock and inventory, order new supplies when necessary and organize implements.

• Collaborated in planning organizational business strategies with vendors and executed change.

• Executed job fairs and assisted in recruiting process using Balantrax while managing the system. Supervised, coached and trained all staff on safety protocols and policy to include but not limited to HACCP (OSHA food safety program).

• Onboarding staff of company policy and employment regulations.

• Launchability program.

Core Experience

• Executive Office Management

• Concur

• Vendor/Facility Management

• PowerPoint

• Marketing Coordinator

• Catering/Event Planning

• Scheduling

• Document Control

• Microsoft Office

• Excel

• DEI Trainer

• Organizational Behavior & Human Resources

Education

• UNIVERSITY OF MINNESOTA, CROOKSTON

• Associate of Arts and Sciences (AAS) – Hotel & Rest Management 1984-1986 References

• Matt Bley, CAO, Interior Logic Group Direct: 210-***-**** Email: ********@*****.***

• Tim Edwards, VP, Interior Logic Group Direct: 972-***-**** Email: *********@*****.***

• Elliot Class, Ex. CPA, Interior Logic Group Direct: 469-***-**** Email: ******.*.*****@*****.***

• Eric Carlisle, VP, Interior Logic Group Direct: 214-***-**** Email: *************@*****.***

• Hayley Swavely, Credit Collections Mgr. Direct: 760-***-**** Email: **********@*****.***

• Anthony Cordova, MBA, CFO, Sustainable Food Center Direct: 972-***-**** Email: ********@*********************.***

• Marcus Perry, Direct: 903-***-**** Email: **************@*****.***

• Anh Tu, Direct: 316-***-**** Email: *******@*****.***

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