Customer Service Representative

d-DAMAS dé PLANCHER

Toronto, ON

438-***-**** ● ****************@*****.***

SUMMARY OF SKILLS

● Fluency in French and English

● Over 15 years of experience in Customer Service

● Self-motivated with the ability to handle a high volume of work and multi-task assignments. ● Can identify the needs and problems of others quickly to provide a solution.

● Knowledgeable in making an organization run smoothly.

● Ability to bring others to a particular point of view through interpersonal communication and sales techniques.

● Advanced skills; Microsoft Office, Adobe Photoshop, Adobe Audition, FL Studio, Virtual DJ, Traktor, Serato DJ Lite, First Aid/CPR, WHMIS, Smart Serve, COVID-19 Awareness for Foodservice, Canadian Food Safety, and Forklift/Reach Operator.

● Over 15 years of experience in various aspects of the Music Industry.

EXPERIENCE

Shipping and Receiving

MAR 2024 – JUN 2024

PROTECH Group. Montréal, QC

● Pick up orders for shipping using a reach forklift.

● Restock merchandise into proper places.

● Maintain a clean and hazard-free environment.

Bilingual Primary Assistance

OCT 2023 – JAN 2024

ACM Global Excel. Windsor, ON

● Submit emergency travel insurance claims.

● Guide traveler to facility or clinic.

● Explain terms, conditions, and exclusions of insurance policy.

Shipping and Receiving / Forklift Operator / Lumber / Inventory Specialist

MAY 2021 – DEC 2022

Cuisine Crotone Kitchen Inc. Montréal, QC

● Load kitchen cabinets and accessories into a 53-foot trailer.

● Help process merchandise of the production line.

● Kept the Shipping department clean and presentable.

Inventory Specialist / E-COM / Reach Truck Operator

APR 2019 – JAN 2021

Excel Personal Saint-Laurent, QC

● Pack REITMANS’ online purchases for delivery.

● Restock DOLLARAMA's inventory list.

● Prepare NEPTRONICS' merchandise for shipping.

Mover Helper / Truck Packer / Bilingual Billing Representative / Moving Truck Driver AUG 2015 – JUL 2019

Local Moving Guys Montréal, QC and Toronto, ON

● Bill client for moving services.

● Load and unload the 16- 18- and 20-foot truck.

● Provide onsite customer service support.

d-DAMAS dé PLANCHER TORONTO, ON 438-***-**** ***************@*****.***

Bilingual Customer Service Representative

APR 2019 – JUN 2019

Randstad Toronto, ON

● Respond to Dyson Ltd's inbound customer service calls.

● Explain product details, assist clients with merchandise purchases, and process merchandise returns/refunds. ● Troubleshoot device and assist clients repair.

Construction Subcontractor / Skid Steer Operator / Hino Truck Driver

JUL 2016 – DEC 2019

A1 Services Toronto, ON and Montréal, QC

● Provide Home Demolition, Landscape, Residential/Business Moving, Tree Cuts, and Waste Disposal services.

Kitchen Cook / Customer Service Representative

JAN 2015 – MAR 2016

STREET HELP / UNIT 7 Windsor, ON

● Cook food for the homeless.

● Provide positive and mannered customer support.

Bilingual Sales Representative / Data Entry

FEB 2013 – SEPT 2014

S&P Data Toronto, ON

● Strengthen Bell Media’s SuperEcran, The Movie Network, and Super Channel campaigns by upgrading their client’s TV Program.

● Respond to inbound calls; clarify billing and explain account inquiries.

Customer Service Representative / Telecommunication Sales Representative / Sales Supervisor / General Sales Manager / Disc Jockey

AUG 2001 – FEB 2013

PUBLI-CAN Marketing Montreal, QC,

● Supervise that policies, procedures, protocols, and guidelines of the company are appropriately developed and implemented.

● Maintain proper sequence of sales order.

● Provide entertainment services.

EDUCATION

Signal Driving School 2023 Forklift Certificate

Ve’ahavta Skills Academy 2021

STREET HELP / UNIT 7 2020 COVID-19 Awareness for Foodservice, Canadian Food Safety

Fred Victor 2016 First Aid/CPR, WHMIS, Smart Serve, and Food Handling

Universal Truck & Forklift Training 2013 Forklift Certificate

Fort-Myers Senior High School 1999 High School Diploma c/o 1999

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