Administrative Assistant Customer Service

U’Rainnah Broussard

*** *. ****** ******

Florence, AL 35630

Phone: 256-***-****

Email: ********@*****.***

Summary of Qualifications:

Administrative Assistant

Customer Service

First Contact Support

Phone Etiquette

Call Screening

Call Routing

Record Keeping / Documentation

Filing / Editing / Transcribing / Copying

Inventory Maintenance

Office Supplies Management

Mail Handling / Mail Sorting

Appointments Scheduling

Calendar Management

Vendor Relations

Computer Software:

Microsoft Office / Excel /Word/ PowerPoint / Outlook / QuickBooks / CRMs / Internet

Work Experiences:

Administrative Assistant:

Express Professionals – Huntsville, AL (September 2022 – September 2023)

Applewhite Movers – Huntsville, AL (July 2018 – August 2022)

Greeted customers and visitors as they arrived at the reception and provided them with the required information.

Responded to queries and requests for information over the phone by following established protocols.

Transferred phone calls to intended recipients and relayed messages in an accurate and timely fashion.

Created and maintained records of staff members, visitors, and clients and ensured they were updated.

Oversaw inventory systems and maintained liaison with suppliers to ensure timely delivery of low-stock items.

Scheduled appointments and followed up on them to avoid empty slots.

Provided support to the accounting department by providing them with employee timesheets and other bookkeeping information.

Distributed incoming mail and faxes and ensured that outgoing mail was handed relayed to the courier.

Executive Assistant – Oakwood University – Huntsville, AL (August 2016 - July 2018)

Reviewed records to ensure accuracy and filed them according to provided instructions.

Produced information by performing duties such as transcribing, editing, and copying.

Maintained executives’ calendars by creating appointments and following up on appointments and meetings.

Acted as a point of contact for information and queries.

Screened telephone calls to ensure that the right calls reached executives.

Created correspondence such as memos, and letters.

Took and recorded minutes of meetings and organized office filing systems.

Education:

Oakwood University – Huntsville, AL

Bachelor of Science Degree: Psychology

Independence High School – San Jose, CA

High School Graduate / Diploma

~ References available upon request ~

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