Customer Service Claims Adjuster
Resume:
Shauntai Stowers
Westchester, IL 60154
*.*******@*******.***
PROFILE
Customer service and administrative professional as well as a licensed claims adjuster with CAT experience, property, auto, field, and desk experience. I am a highly talented and detailed oriented professional with 15+ years of customer service experience. I excel at managing well in fast-paced environments, with attention to detail, and superior organizational skills, customer service, and interpersonal skills. I display confidence and poise while engaging with individuals at all levels of communication; resourceful, professional, enthusiastic, strong phone skills, task management skills, strong work ethics, and dependable.
SKILLS
Excellent Oral and Written Communication
PC Literate, Including Microsoft Products
Good Customer Service Skills
Good Interpersonal Skills
Ability to work in a Team Environment
Ability to meet or exceed Performance Competencies
Guidewire, ECS Software
MS Office Suite
Xactimate, Scope Sheets, Symbility
CA SIU Fraud Training, Fair Claims Settlement, and Earthquake Damage
Next-Gen
Allstate Express Claims Customer Service Specialist Training
PROFESSIONAL EXPERIENCE
Gallagher Bassett Jun 2023 – Oct 2023
Resolution Associate 1
Exercises proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim.
Interacts extensively with various parties involved in the claim process.
Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.
Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.
Allstate Auto Jan 2023 – Feb 2023
Claims Customer Service Specialist
Received and handled incoming calls regarding first notice of loss and claims issues.
Handled technical issues with customers, walking them through app setup and claims processing.
Checked on status of claims and processed accordingly.
Worked within various proprietary software systems, MS Outlook, Word, and MS Teams among other software systems.
Navistar, Inc. - Lisle, IL July 2022 – Dec 2022
Disability Claims Adjuster Assistant
Opened, stamped, and scanned incoming claims inquiries and faxes into the disability claims system.
Answered incoming calls and directed claimants through the claimant process.
Distributed Disability documents according to the employee’s disability plan.
Gathered information from Payroll and HR to set up the claim in the Claims System.
Assisted the Disability Claims Adjusters with setting up claims for Navistar Corporation.
Mars Hill Church - Chicago, IL 2018 – 2022
Director
Trained and Supervised Staff and Volunteers while converting to a hybrid online platform.
Implemented a Social Media Facebook Group with Chat Host.
Texted and emailed weekly announcements and newsletters.
Created online chat and video correspondence for reports and video content.
On-site project manager for monthly Engagements.
Ability Engineering - South Holland, IL 2016 – 2018
Office Assistant
Operated office machines, CRS software, and telephone operations.
Maintained and updated filing systems, inventory, weekly mailings, and database systems.
Responsible for intake of new Clients and visitors and making travel arrangements.
Uploaded Excel spreadsheets in CRS software.
Personnel Planners - Chicago, IL 1998 – 1999
Paralegal
Drafted and prepared cases for unemployment compensation hearings.
Interviewed witnesses and prepared depositions.
Drafted letters of appeal and assisted attorneys with the presentation of cases.
Corresponded with the Illinois Department of Unemployment Compensation Law.
Investigated facts and laws to determine causes of action and to prepare cases.
Reached out to witnesses for providing sworn testimony during court proceedings.
EDUCATION & CERTIFICATIONS
Jackson State University, Jackson, MS
Bachelor of Science in Criminal Justice 1992
Roosevelt University, Chicago, IL
Paralegal Certification, 1997
Texas Department of Insurance
Insurance Adjusters License, 2019
All Lines Adjusters License TX, LA, FL, MI, MN, AL, AR, CT, DE, GA, ID, IN, KY, ME, MS, MT, NV, NH, NM, NC, OK, OR, RI, SC, UT, VT, WA, WV, WY,
State Farm Fire, Estimates and Policy Certification
NICTA Insurance Fraud
TDI Insurance Desk Adjuster Certification
Contact this candidate