Customer Service Support Specialist
Resume:
Las Vegas, NV *****
**************@*****.***
Christopher Mendiola
Objective
Dedicated customer service professional with 20+ years of experience. Seeking a challenging role as a Support specialist, focused on delivering high levels of assistance to customers and colleagues. Looking to join a dynamic team where my skills can be utilized to enhance customer satisfaction and organizational growth.
SKILLS
Fluent in Office Suite, Active Directory, Google Docs, Windows, Adobe programs, Linux, Android and IOS operating systems, LMS, CMS, Opera, Sales Force and other ticketing systems. Multi Tasker, Organized and Punctual. EXPERIENCE
Teksystems, Las Vegas, NV— Case Manager
April 2022 - October 2022
● Assisted applicants with support through phone, email, and text through zoom and outlook.
● Reviewed applications for irregularities and missing information on documents gathered.
● Submitted tasks to applicants and followed up to get information corrected within a 20 day period.
UPS, Las Vegas, NV — Internal Technical Support
October 2016 - October 2020
● Provide telephone and remote assistance for UPS proprietary software
(WorldShip) and hardware user problems.
● Troubleshoot issues for website & software support for all internal employees from across the world.
● Educate users on basic troubleshooting solutions.
● Maintain composure and patience in face of difficult user situations. Ballys, Las Vegas, NV — Host Coordinator
August 2007 - September 2018
● Supported and trained agents on non-Vegas properties.
● Assisted hosts in improving customer service and experience at the Bally's properties.
● Assisted Hosts in completing room, show and restaurant reservations through email or phone support.
EDUCATION
Las Vegas Academy of the Arts, Las Vegas, NV — Diploma August 1996 - June 2000
References
Upon Request
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