Customer Service Saudi Arabia

ANTONY VARGHESE

Address · Phone

******.***********@*****.***

Hardworking employee with customer service, multitasking, excellent interpersonal skills and time management abilities. Work well individually and within a team. Devoted to giving every customer a positive and memorable experience.

EXPERIENCE

JULY 2018 – SEPTEMBER 2024

CATERING SUPERVISOR, nesma united industries, Saudi arabia.

I was promoted to Catering Supervisor due to my Team Management and Problem-solving skills.

Supervise catering staff during event setup, service, and breakdown.

Ensure food presentation and quality meet client expectations.

Monitor food and beverage inventory, manage orders, and minimize waste.

Handle client inquiries and resolve issues promptly.

JULY 2014 – JULY 2018

HEAD WAITER, nesma united industries, Saudi arabia.

I was promoted to Head Waiter due to my Positive Behavior and Hard-working.

Provided exceptional service to high volume of daily customers.

Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

JULY 2010 – JULY 2014

WAITER, nesma united industries, Saudi arabia.

Serve food or beverages to customers and prepare or serve specialty dishes as required.

Take orders from customers for food or beverages.

Ensure customers are satisfied with all aspects of service.

Communicate with the direct supervisor any customer service issues.

Stock service areas with supplies such as coffee, food, tableware, and linens as needed.

Provide excellent customer service, including being attentive, approachable, greeting, and thanking customers.

EDUCATION

JANUARY 2001

HOTEL MANAGEMENT DIPLOMA, Chavara Institute 0f Management Studies, Kerala, India.

MARCH 1997

HIGHER SECONDRY (PLUS 2), Govt. HSS Kidangara, Kerala, India.

MARCH 1997

HIGH SCHOOL (Matriculation), St. Joseph's H, Pulincunnoo, Kerala, India.

SKILLS

Verbal and Written Communication in English

Interpersonal Relations

Positive Attitude

Critical Thinking

Go above and beyond in Customer Service

Problem-Solving

Great team player

CERTIFICATES & AWARDS

Highfield Level 3 Award in Food Safety for Catering (RQF), from BEMCON.

Certificate of Appreciation, from SAUDI ARAMCO.

Safety Award Certificate, from HALLIBURTON, Saudi Arabia.

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