Data Entry Service Representative

*** **** ************ **** #****, PFLUGERVILLE, US, 78660 •

***********@*****.*** • 512-***-****

KIMBERLY LANGSTON

Social Services and Administrative Support Professional PROFESSIONAL SUMMARY

Social Services and Administrative Support Professional with over a decade of extensive expertise in optimizing client satisfaction and operational processes. Demonstrates a visionary approach by leveraging advanced communication and problem-solving skills to enhance service delivery and support strategic organizational growth. Committed to fostering innovation and excellence through meticulous documentation and strategic planning.

EMPLOYMENT HISTORY

CSR Apr 2024 - Present

TTEC

CONTENT REVIEWER Dec 2022 - Oct 2023

Google Trust & Safety Accenture

CUSTOMER SERVICE REPRESENTATIVE Oct 2022 - Nov 2022 United Parcel Service Accenture

PLATFORM EXPERIENCE PRACTITIONER May 2022 - Oct 2022 LinkedIn/Accenture

CLIENT SERVICE REPRESENTATIVE 1 Dec 2020 - Dec 2021 Ciox Healthcare

Streamline vehicle order process for accuracy

Enhance customer satisfaction through constructive feedback Maintain comprehensive call logs for seamless service Resolve customer disputes proactively

Generate reports from customer feedback for service improvement Analyzed sensitive user data, ensuring adherence to client guidelines Classified and escalated high-risk requests efficiently Documented website details, supporting penalizing recommendations Ensured swift resolution of flagged actions, maintaining quality standards Aided escalation process with relevant references and recommendations Streamlined high-volume outbound calls in a fast-paced environment Guided candidates through peak hiring season, providing essential information Utilized NICE technology for efficient communication and comprehensive documentation Spearheaded user content analysis and issue resolution Enhanced company's online visibility through meticulous editing and proofreading Upheld content quality and relevance for diverse audiences Streamlined ROI request reviews for completeness and accuracy Proactively communicated with healthcare providers and patients to rectify missing information Efficiently managed Healthsource system and EMR searches Provided timely status updates on requests to callers Ensured accurate routing of incoming mail for optimal departmental efficiency CUSTOMER SERVICE REP VI Sep 2019 - Dec 2020

Texas Department of Health/Vital Statistics

APPLICANTS SERVICES PROGRAM SPECIALIST Oct 2018 - Mar 2019 FEMA

PROGRAM TECHNICIAN Jul 2018 - Oct 2018

Workforce Solution

ADMINISTRATIVE ASSISTANCE/CASE PROCESSOR Sep 2017 - Apr 2018 Texas Workers Commission

REIMBURSEMENT OFFICER/CASE MANAGER Sep 2014 - Feb 2017 Crime Victims Compensation/OAG

SKILLS

Microsoft Office Suite (Skillful), Excel, PowerPoint, Word, Outlook, Organizational Planning, Development, Management, Leadership, Communication, Conflict Resolution, Problem-solving, Negotiation, Customer Service, Data Entry, Content Review, Case Management, Report Writing. LANGUAGES

English (Native).

ADDITIONAL INFORMATION

CORE QUALIFICATIONS

• Advanced Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Excellent organizational planning, development, management, & leadership

• Highly developed verbal and oral skills

• Demonstrated high standard of literacy and written communication skills

• Serve as the liaison between customers and staff. Conflict resolution, problem-solving and negotiation Administered non-standard and intricate client applications for vital record issuance and edits, including birth, death, marriage, and divorce certificates

Delivered precise and comprehensive technical aid, rectifying client grievances and ensuring resolution follow-ups

Ensured data accuracy within the Electronic Vital Events Registration (TxEVER) system, enhancing overall operational efficiency

Streamlined FEMA assistance registration for disaster survivors Conducted comprehensive review of survivor applications to allocate necessary resources Produced analytical reports to monitor case handling efficiency Facilitated survivor communication, explaining available resources Collaborated with housing agents to assist Hurricane Harvey survivors' relocation Spearheaded client welcome procedures at Work Source Solutions Managed high-volume calls, routing to appropriate channels Orchestrated team meetings and staff trainings

Executed Choice/TANF Orientation, ensuring document compliance Facilitated off-site training and meetings for staff Orchestrated training-related meetings and travel logistics Prepared and followed up on team conference materials Verified documentation prior to appeal processing

Streamlined Texas workforce database entries

Enhanced claim processing efficiency through a new system Collaborated with law enforcement on sensitive cases Streamlined victim service application process

Established effective tracking system for case follow-up Verified employment status for wage calculations

Provided rental assistance to domestic violence and human trafficking victims

• Self-motivated and works well under stressful conditions

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