Digital Marketing Account Executive

CONTACT

Address: **** *****, ********

Phone: BG +359-**-***-****

IT +39-334-***-****

Email:

************@*****.***

Nationality: Italian

Second citizenship: Brazilian

EU Passport expiring :

November 5th 2028

Drive license: A, B

LinkedIn profile:

https://www.linkedin.com/in/a

ngelo-peluso-948b2a41/

Seaman’s Book Italy

STWC Certs:

Full certs valid until 2028

Angelo Peluso

PROFESSIONAL SUMMARY

Communicative, empathetic, team motivator, delivering results, acting with integrity. Skilled in Marketing, Digital Marketing, Revenue and Sales, dedicated and supporting Digital Transformation and AI software implementations and applications in the company workflow processes.I like to identify and engage new business prospectives as well to manage projects. Expertise in internal and external quality analyses and auditing, clients prospecting, sales, reporting, data analyes, Saas & softwares’s integration, customer care, cutomer support, cold calls, video meetings and trade convention & conferences. I feel comfortable working in multi-ethnics' environment and I’m fully committed to sustainability and inclusion. Mean goal is service excellence through effective engagement. Established account executive Manager gifted at Lead Generation, ROI, Revenue generation and efficiently resolving customers and teams issues. Engaging and personable with ability to increase business opportunities through dynamic marketing strategies, effective communication skills, I’m a people person. Accomplished manager equipped to monitor and cultivate key account growth. Persuasive and charismatic communicator with proven history of profitable strategy.

WORK HISTORY

Digital Marketing Account Executive Jun. 2024 – Oct. 2024 CONCENTRIX ON BEHALF OF LINKEDIN - Sofia, Bulgaria

• B2B.

• LinkedIn Campaign Manager Sales Specialist.

• Key Account Executive.

• Cold Call, Video Meeting and Sales.

• Managed client portfolios for business growth and expansion.

• Enhanced customer relationships by delivering excellent service.

• Coordinated sales presentations to increase brand awareness.

• Tracked market trends to stay ahead of the competition.

• Resolved customer issues, ensuring high level of satisfaction.

• Followed company CRM models to maintain up-to-date, accurate account information.

Project Specialist Jan. 2024 – May 2024

TELUS INTERNATIONAL - Sofia, Bulgaria

• Google Workspace solutions.

• Salesforce CRM.

• Improved overall productivity with meticulous attention to detail in task completion.

• Implemented efficient communication channels, ensured clear exchange of information among team members.

• Collaborated with stakeholders to understand project requirements, delivered tailored solutions accordingly.

• Utilised advanced software tools for efficient data management and reporting.

• Fostered collaborative environment, improved team morale and productivity.

• Managed multiple projects simultaneously for enhanced organisational output. Hotel Manager Assistant May 2023 – Aug. 2023

GRIMALDI LINES - Naples, Italy

• Embarking and disembarking operations.

• Coordinated front desk, reservations, bookings, ensured smooth guest experiences.

• Leading a team of 50 + onboard.

• Embarking and disembarking operations.

• New hired onboarding management.

• Revenue Management.

• Managed Groups and Event.

• Improved guest satisfaction by implementing new concierge services.

• Managed hotel restaurant operations, elevated dining experience.

• Ensured pristine room conditions to enhance guest comfort.

• Organised successful corporate events with meticulous attention to detail. Unemployed due to surgery and rehabilitation Aug. 2022 – Mar. 2023 SKILLS

• Sales Pipeline

• Quality Analyst

• Audit

• Key Account Management

• Yield Management

• Point of Sales

• Dynamic Pricing

• ROI

• CRM

• Agile

• Scrum

• Budgetting and Pricing

• Strategic Marketing Plan

• PMS

• Cost control

• Microsoft Office

• Google Workspace

• Salesforce

• Salesloft

• B2B / B2C Sales

• Go-To-Market support

• Prospecting and cold

calling

• Needs assessment

• Channel management

• Opera

• Smart Sheet

• Blastness

• RMS

• Teams

• Zoom

• GDS

• Lanyon

• SAP

• Amos Business

• NPS

• ADR

• ARPAR

• Bottom rate

• RevPAR

• CostPAR

• SOPs

• Workday

• LinkedIn campaign

manager

• Sales Navigator

• Merlin

• Gong

• SaaS

• Azure

• Vector

• Social Media advertising

• Pay-Per-Click

• Digital Marketing

• Sales forecasting insight

• Sales persuasion

• Negotiation excellence

• Lead generation

• Revenue generation

• Open Source

• CIO

Deputy Hotel Manager / Director of Sales Apr. 2022 – Jul. 2022 DOMITIA PALACE HOTEL - Sessa Aurunca, Italy

• Daily monitoring of OTA booking and sales prices.

• Groups quoting and billing.

• Streamlined hotel operations for increased efficiency and profitability.

• Managed daily hotel operations for optimal guest experience.

• Coordinated seasonal promotional activities for maximum revenue generation.

• Achieved high occupancy rates with strategic marketing initiatives.

• Coordinated marketing initiatives, contributing to increased patronage and revenue.

• Developed and implemented hotel-wide policies and procedures to increase revenue.

• Managed a successful sales team, ensuring consistent performance.

• Negotiated lucrative contracts with major clients, solidifying company position in the market. Global Account Manager Jan. 2021 – Mar. 2022

HELMSBRISCOE - United States & Naples, Italy

• Event organizer, planner and coordinator.

• International MICE specialist.

• Hotels and venues prospecting.

• Strategic Plan.

• Marketing prospecting.

• Cold Call and Sales.

• Remote Video Conferences planned.

• Participating at international trade exhibitions and conventions. Unemployed due COVID pandemic Apr. 2020 – Dec. 2020 Director of International Sales Jun. 2019 – Mar. 2020 ALIANTOUR IN EUROPE - Pompei, Italy

• Incoming DMC international sales management.

• LATAM source market develop management.

• Hotel contracts in Europe.

• Managed tour for group product across Europe.

• Budgeting and costing development for group.

• Managed Strategic Marketing Plan.

• National and international trade exhibitions, conventions and workshop participation. Deputy Hotel Manager / Revenue Manager Feb. 2018 – May 2019 GRAND HOTEL FLORA - Sorrento, Italy

• Managed Front Office, Concierge, Reservation, Booking, Food & Beverage.

• Sales prices and Cost Control.

• CRM & PMS.

• Managed Social Media and Digital Marketing.

• Groups quoting and billing.

• Revenue management.

Shore Excursions & Future Cruise Sales Jun. 2014 – Dec. 2017 ROYAL CARIBBEAN CRUISE - At sea

• Shore excursions daily call dispatch.

• Weekly cruise revenue and yield management supervising.

• Launched Future Cruise sales program for Royal Caribbean Cruise vessels.

• Staff scheduling.

• Training of new hiring.

• Increased customer satisfaction by attentively listening and offering tailored cruise options.

• Organised detailed travel itineraries for optimal holiday experiences.

• Handled customer complaints with tact, ensuring timely resolution and improved relationships.

• Provided comprehensive information about various cruise packages to interested customers.

• Fostered strong relationships with clients through excellent communication and customer service skills, leading to repeat business.

• Kept up-to-date with cruise offers and promotions to provide accurate information to clients.

• Assisted in the design of promotional materials for marketing campaigns.

• Conducted presentations at travel expos to attract potential customers, enhancing company visibility in the market.

• Utilised industry knowledge to advise clients on best time for cruise travel.

• Facilitated group bookings whilst maintaining attention to individual needs and preferences.

• Responded to clients' questions, issues and complaints, creatively formulating solutions. Unemployed Jan. 2014 – May 2014

• SPIN sales

• MICE

• KPI monitoring

• Revenue Management

• SaaS

• TAS

• Travel Tech

• Data Analyes

• Digital Tranformation

LANGUAGES

ENGLISH

Advanced (C1)

ITALIAN

Native

FRENCH

Advanced (B2)

PORTUGUES (BRAZILIAN)

Proficient (C2)

SPANISH

Advanced (B2)

EDUCATION

Economic Study

University of Genoa

Genoa, Italy

Associate, no degree

Duration: Two years coursed

Architecture Study

University of Naples

Naples, Italy

Associate, no degree

Duration: Two years coursed

Higher Education in Science

Liceo Scientifico G. Salvemini

Sorrento, Italy

High School Diploma

Duration: Five years

HOBBIES AND INTEREST

• Literature

• Music

• Art

• Sailing

• Football

• Swim

• Basket

• Theater

• Food & Beverage

• Walking in the wilderness

Director of Sales LATAM Apr. 2006 – Dec. 2013

TUI GROUP / ACAMPORA TRAVEL / SULAMERICANA - San Paolo, Brazil

• Internal audit for TUI worldwide destinations supplier.

• Qualitative reports.

• Prospecting and procurement on new business opportunities.

• Streamlined sales processes to increase operational efficiency.

• Developed and implemented strategic sales plans for market growth.

• Organized and handled participation with exhibitor stand at most value touristic fairs.

• Conducted regular market research to stay ahead of industry trends.

• Negotiated lucrative contracts with major clients, solidifying company position in the market.

• Identified potential business opportunities through thorough analysis of market trends.

• Played crucial role in launching company's flagship product line on schedule.

• Increased brand visibility by organising high-profile promotional events and campaigns.

• Consistently exceeded sales targets through consultative selling.

• Managed client relationships from early stages of sales process through to post-sales

• Effectively handled daily customer meetings, sales calls and account management tasks.

• Unearthed new target markets, prospective clients and key sector decision-makers.

• Worked with internal and external teams to initiate marketing strategies.

• Developed marketing plans to support department strategies.

• Managed team of up to 50 staff, driving performance with motivational strategies.

• Grew annual revenue by 30% with targeted sales and marketing strategy.

• Represented organisation at international trade exhibitions and conventions. Port Operation Manager Jan. 2004 – Dec. 2005

ALOSCHI BROS - Rome, Italy

• Managed shore excursions program in the port of Civitavecchia, Livorno, Naples.

• Turnaround and Pre & Post Cruise hotel allotment and tours of Italy for groups.

• Cruise ships port operation in Italy.

• Enhanced port efficiency by managing loading and unloading operations.

• Streamlined shipping procedures for faster turnaround times.

• Updated port policies to conform to latest international maritime laws.

• Participated in emergency drills, enhancing readiness for unexpected situations.

• Collaborated with diverse teams for better coordination of port activities.

• Organised staff schedules, ensuring continuous operation of the port facility.

• Monitored performance of subcontractors, guaranteeing quality service provision.

• Directed daily operations to achieve maximum output and reduce costs.

• Liaised with customers and other departments to plan timely transportation of goods. CERTIFICATIONS

• LEARNING LINKEDIN SALES NAVIGATOR - LinkedIn Marketing Labs (Not expiring)

• LINKEDIN MARKETING STRATEGY - LinkedIn Marketing Labs (Not expiring)

• LINKEDIN MARKETING SOLUTIONS FUNDAMENTALS - LinkedIn Marketing Labs (Not expiring)

• LINKEDIN CONTENT AND CREATIVE DESIGN - LinkedIn Marketing Labs (Not expiring)

• HACCP - SLAB ITALIA (Expiring February 2026)

• PSSR / PERSONAL SAFETY AND SOCIAL RESPONSABILITIES – IMAT (Expiring January 2028)

• FIRE PREVENTION AND FIRE FIGHTING - IMAT (Expiring January 2028)

• SECURITY AWARENESS - IMAT (Expiring January 2028)

• SEAFARES AND OTHER PERSONNEL SERVING ON PASSENGER SHIP - IMAT (Exp. January 2028)

• STATEMENT IN PERSONAL SURVIVAL TECHNIQUES - IMAT (Expiring January 2028)

• ELEMENTARY FIRST AID - IMAT (Expiring January 2028)

• SOMMELIER - AIS (Not expiring)

• GETTING STARTED AS A NEW LEADER - ROYAL CARIBBEAN INTERNATIONAL (Not expiring) REFERENCES

ACAMPORA TRAVEL – Sorrento (Italy) / Mr Gino Acampora, General Manager Pho.: +39-348-***-**** - Email: *.********@**************.** CONCENTRIX – Sofia (Bulgaria) / Mrs Kalina Pironkova, Italian Team Leader Pho.: +359-**-******* - Email: ******.*********@**********.***

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