Inventory Control Customer Service

Jennifer Hankins

Chattanooga, TN

There are gaps in my employment because I was a stay at home mother. Authorized to work in the US for any employer

Work Experience

Warehouse Specialist

Shappi-Chattanooga, TN

August 2024 to Present

• Managed inventory control processes, ensuring accurate tracking and efficient storage of products

• Collaborated with cross-functional teams to optimize warehouse layout and improve workflow efficiency

• Maintained a clean and organized warehouse environment, adhering to safety regulations at all times

• Performed regular quality checks on incoming/outgoing shipments to ensure accuracy and identify any discrepancies

• Resolved customer inquiries regarding order status or product availability in a prompt and professional manner

• Optimized pick-and-pack process through the introduction of batch picking methods, increasing order fulfillment speed by XX%

• Managed the receiving process for incoming shipments, verifying quantities and inspecting for damages or defects

• Investigated root causes of inventory discrepancies and implemented corrective actions to prevent future occurrences

• Liaised with suppliers regarding product specifications, packaging requirements, or delivery schedules

• Optimized space utilization within the warehouse through effective stacking techniques and strategic placement of products

Delivery Partner

Grubhub for-Chattanooga, TN

May 2019 to Present

Pick up and Deliver food orders.

• Delivered packages and goods to customers in a timely and efficient manner

• Ensured the safe handling and transportation of fragile or perishable items

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Server

1885 Grill Ooltewah-Ooltewah, TN

December 2019 to October 2022

I was responsible for taking orders and ensuring a good dining experience.

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables Behavioral Health Technician

Harmony Oaks Recovery Center-Chattanooga, TN

January 2022 to July 2022

I was responsible for taking care of clients needs, phone time, grocery order, dispensing meds and transporting clients back and forth from housing to clinical, the gym and meetings.

• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being

• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment

• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis

• Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients

• Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures

• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management

• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings

• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions

• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools

• Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary

• Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan

• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved

• Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors

• Assisted in the development and implementation of individualized behavior support plans to address specific needs and goals

• Maintained a clean and organized environment conducive to therapeutic interventions and client engagement

• Provided emotional support and encouragement to clients during their recovery process

• Ensured compliance with all safety protocols, including proper handling and disposal of hazardous materials or medications

• Demonstrated empathy towards individuals experiencing mental health crises while maintaining professional boundaries

• Conducted regular check-ins with clients to assess their well-being and identify any emerging concerns or changes in symptoms

• Supported crisis stabilization efforts by providing immediate assistance during episodes of acute distress or agitation

Server

Rodizio Grill-Chattanooga, TN

May 2019 to March 2020

• Handled a high volume of customers regularly

• Greeted customers

• Took and memorized orders

• Served food

• Cleared tables

Customer Service Representative

Wilkins Research Services, LLC-Chattanooga, TN

August 2015 to November 2016

Made phone calls to clients to get their feedback about their experiences with businesses. Education

High school or equivalent

Dade County High School - Trenton, GA

August 1999 to May 2002

Skills

• Customer Service

• fast learner

• Server (8 years)

• Powerpoint

• Organizational Skills

• Cooking

• Basic Math

• English

• Sales Experience

• POS

• Cash Handling

• Restaurant Experience

• Host/Hostess

• Upselling

• Behavioral Health (1 year)

• Customer service (10+ years)

• Sales (10+ years)

• Delivery Driver Experience

• Busser

• Microsoft Excel

• Phone etiquette

• Communication skills

• Upselling

• Serving

• POS

• Cash handling

• Restaurant experience

• Cash register

• Driving

• Cooking

• Computer skills

• Delivery driver experience

• Host/hostess experience

• Bussing

• Microsoft Office

• Telemarketing

• Math

• Retail sales

• Experience with children

• Hospitality

• Assistant manager experience

• Research

• Typing

• Writing skills

• Basic math

• Logistics

• Order Fulfillment

• Load & Unload

• Inventory Control

• Warehouse Experience

• Order Picking

• Quality Assurance

• Packaging

Certifications and Licenses

Driver's License

September 2021 to June 2027

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