Vice President Business Partner
Resume:
Eric Stimpson
Director Vice President Senior Vice President
He/Him
** ******* ***, ********, *****
Island
**.****.********@*****.***
linkedin.com/in/eric-
stimpson-7400641
Trusted, business partner with 20+ years of technical expertise and success in leading innovation for high-growth organizations. Effective management of capital and operational budgets, as an example I was able to realize 30% reduction in Microsoft spend withing first 90 days at Crestron, saving $19M year over year. Superb communication and interpersonal skills: able to lead, train, and motivate teams to peak performance with a keen understanding of collaboration between stakeholders, processes, and operations in complex business environments, while maintaining company and team goals. WORK EXPERIENCE
ICON Consultants
NY, NY • 09/2023 - 05/2024
Hybrid Part of a team of senior level engineers delivering targeted solutions
SYSTEMS/NETWORK ENGINEER V
Contractor
Crestron Electronics
Rockleigh, NJ • 01/2022 - 03/2023
Fully Remote Brought in to establish a global operations team and mature weak operations
DIRECTOR CLOUD OPERATIONS
SKILLS
Enhanced network reliability and performance through successful management of the migration of over 100k DHCP clients and Authoritative DNS migration of over a million devices to BlueCat, optimizing network functionality and user productivity.
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Improved validation process providing real-time feedback through automated tools, ensuring efficient pre/post changes and reducing manual errors.
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Developed Excel and SharePoint forms for quick global BCP schedule view, improving compliance tracking.
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Automated testing alerts, raising awareness of deviations and meeting international BCP standards.
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Integrated MS SharePoint and Splunk for unique department- specific Books of Work forms.
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• Agile
• Agile Product Development
• API/M
• best practices
• Bioinformatics
• career development
CCDA Cisco Certified Design
Associate
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CCNA Cisco Certified Network
Associate
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• Cloud Operations
• coaching
• computer science
• Contract Negotiation
• Crisis Management
• Customer Service
• Data Analytics
• DataDog
• Data Engineering
• Data science
• data warehousing
• DevOps Leadership
• Discretion
• documentation
• English
• Enterprise
• Facilitate
• FedRamp Certification
• Front door
• FSG
• industry standards
• industry trends
• IoT
Full-time
IPC Systems, Inc.
Fairfield, Connecticut • 09/2018 - 01/2022
Hybrid Hired to secure a global managed service contract, establish process and procedures and train the organization to deliver client's needs
DIRECTOR GLOBAL SERVICES
Full-time
Goldman Sachs
Jersey City, New Jersey • 01/2017 - 05/2018
VICE PRESIDENT REAL TIME COMMUNICATION (RTC) -
EDUCATION
BACHELOR OF SCIENCE in
Business Management
Albertus Magnus College
New Haven, Connecticut
GPA: Summa Cum Laude
05/2014
Bachelor of Science in
Micro and Molecular
Biology
University of Central Florida
Orlando, Florida
05/1996
Reduced Cloud Operations spend by over $19M annually through innovative cost-saving measures, resulting in significant budget allocation for other strategic initiatives.
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Assembled a high-performing team by hiring 3 strategic managers and 4 lead engineers, leading to a 200% improvement in team CI/CD pipeline capabilities with the addition of GitLab, Jenkins and DataDog
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Delivered 24/7 monitoring team, transitioning to in-house support for continuous operations.
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Streamlined operations and reporting by introducing key performance metrics and ITSM tools, leading to 15% increase in system uptime and overall business productivity.
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Responsible for driving technology forward through evaluation and selection of the latest tools
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Delivered a Managed Service contract for a Tier I bank through the creation of a global, white glove engineering and operations service
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Created and documented end-to-end Service Governance and Operating Manual to align offering to client's needs through policies and procedures
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Led global team of 60+, managing senior staff and engineers in support of end to end technology roadmap
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Managed Customer Engineering for client - providing risk analysis, defect reviews, go to green plans and presented monthly direction.
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Optimized operations within budget constraints while enhancing service quality through continuous improvements and retrospectives
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Implemented risk mitigation strategies, enhancing infrastructure security and future viability.
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Developed ITIL-based production processes to address operational issues - ensuring consistent and compliant operations.
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Transitioned team to remote work during COVID-19, maintaining SLA and generating $1M+ in additional sales.
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• ITIL
• Leadership
• Microsoft Azure AZ-900
• Network Security
• New technologies
• NT Administrator
• Performance assessments
• Process Improvement
• Product Management
• Program Manager
• Project Lifecycle Management
• project planning
• Quality Assurance
• Risk Analysis
• Scrum
• Service Fabric
• Splunk
• Staff Training
Strategic IT Operations
Oversight
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• Strategy Planning
• Streambase
• Team building
• Teamwork
• Vendor Management
ARCHITECTURE AND STRATEGY
Full-time
IPC Systems, Inc.
Fairfield, Connecticut • 01/2005 - 07/2017
SENIOR MANAGER, TIER III ENGINEERING - eTAC
Full-time
MANAGER OF TIER III ENGINEERING - eTAC
Responsible for identification, evaluation, proof of concepts and selection of multiple products and services, including but not limited to global migration of the bank's legacy carrier services to SIP technology carriers.
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Led a global team to transition Trader Voice, Video/Chat, and Contact Center services to cloud infrastructure.
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Achieved project KPIs four months early, saving $4.5 million through strategic negotiation and business acumen.
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Trained and mentored engineering teams on Agile practices, improving development solutions and team efficiency using JIRA and industry standards and ceremonies
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Vendor manager for technical pillar - Negotiated a three-year maintenance contract, reducing costs by 30%, enhancing financial efficiency in first 45 days
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Responsible for application development, delivering tools for asset tracking, triage and error identification, automation etc.
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Fostered shift left strategy to bring R&D into the organization to accelerate delivery focused applications and tools
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Reduced field service overtime costs by 6% through process automation and data analytics, integrating directly into ITSM system
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Built and managed DevOps team for automation, configuration, deployment, and testing.
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Championed the transition from Waterfall to Agile methodology, significantly boosting development efficiency and team productivity.
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Removed human errors and improved processes through implementation of quality gates for lab and production environments
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Pioneered big data analytics tools, revolutionizing fault-finding and trend analysis methods, resulting in $Ms saved through operational cost reductions.
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Reduced mean time to resolution (MTTR) through orchestrating and maintaining internally developed technician and engineering Knowledge Base which later migrated to Right Answers Hybrid solution.
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TIER III SYSTEMS ENGINEER
CERTIFICATIONS
CCNA Cisco Certified Network Associate
Cisco
CCDA Cisco Certified Design Associate
Cisco
Microsoft Azure AZ-900
Microsoft
Delivered global Tier-III support for IPC communication products and industry standards, ensuring seamless third-party integration and resolving complex issues.
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Responsible for identifying root cause analysis, creating postmortems, mitigation strategies & technical solutions and presenting findings to clients globally
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