Customer Service Representative

Samantha Schmittle

Customer Service Representative

************@*****.*** • 480-***-****

• Glendale,AZ

85304

Positive attitude in everyday and all day tasks and life. I believe “where there is a will there is a way, just have to want it. I Want it.Hard Working, highly motivated, eager to lend combined knowledge and skills to enhance business performance. Operates wll in both individual and team settings. Reliable worker with excellent communication, time management and computer skills. Resourceful results driven with a passion for growth

and efficiency to meet company needs and increase service value.Knowledge is power . Areas of Expertise

●

Sales & Negotiation

● Relationship Building

● Database Management

●

Customer Service

● Office Administration

● Verbal & Written

Communication

●

Data Entry

● Problem Resolution

● Team Collaboration

Professional Experience

Wendy’s team member current working at.

● Provide excellent customer service through solving problems and answering and asking questions.

● adapt quickly to changing priorities and procedures.

● assisted new hires and helped show them their duties and answered any questions they had. if i couldnt answer their question we sought out the answer together..

● handled cash and handled the shut down of all but one of our registers. had to go old fashion way with pencil and paper.

● accuruatly counted back proper change to the customer.

● adapted quickly to changing priorities and demonstrated flexibility.

● provided excellent customer service through efficient and affective problem solvingand getting answers to questions.

Best Western Call Center – Phoenix, AZ 2019 – 2020 Reservations Agent

Received inbound calls, answered customer queries, confirmed and modified reservations, addressed concerns, and resolved complaints. Processed card payments over phone, sent confirmation details to customers, and educated on refund and return terms and conditions. Complied with strict company policies and procedures.

● Successfully defused volatile customer complaints and patiently addressed negative customer feedback.

● Secured return business by providing outstanding customer service and support. Calibrus Call Center LLC – Tempe,AZ 2017 – 2018

Third Party Verifier

Provided protection to clients of Calibrus by performing unbiased verification processes to confirm customers information. Reiterated orders to clients and confirmed purchase details. Compiled verbal binding agreement contracts, updated records, and accurately maintained databases. Handle personally identifiable information confidentially.

● Effectively handled multiple demands and priorities and took action to resolve issues and overcome obstacles.

● Demonstrated outstanding customer service skills, stay focused and achieve targets and goals. FX4 Arby’s – Glendale, AZ 2012 – 2016

Key Holder

Prepared daily food portions and made meals according to client orders. Cleaned slicer and ensured work environment remained organized, neat, and clean. Maintained compliance with health and safety policies and procedures. Opened and closed restaurant and accurately performed end-of-shift duties.

● Leveraged strong communication and organizational skills to maintain effective interaction with co-workers.

● Efficiently prioritized needs and obligations to ensure objectives were completed ahead of deadline.

● Additional Experience

● Domestic Cleaner, Ask A Maid – SunCity,AZ

Janitor, Prestige Janitorial Services – Scottsdale,AZ Electrician, Jelco Electric LLC - Peoria, AZ

Technical Support Representative, FLS Connect - Phoenix, AZ Education

G.E.D (General Educational Development)

W.K Willis High School – Dublin, Ohio

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