Customer Service Representatives
Resume:
Kimberly R Koch
Simsboro LA *****
***********@*****.***
Objective
Dedicated food service professional providing quality customer service support and team leadership. Excellent communication with customers, employees and team members while maintaining fast and friendly customer service. Seeking a reputable company to utilized my skills and abilities as a full-time customer service representative in the food service environment. Ability Summary
● Service Oriented
● Customer Relations/Customer Service
● Accurate Cash Handling
● Time Management
● Flexible and Adaptable
● Food Safety/Food Handling
● Interpersonal Skills
Employment History
Customer Service Representative (Customer
Service
10/2018-present Al
ori
ca
9910 Maple St, Omaha,NE
Customer service representatives listen and respond to customers' questions. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Duties Customer service representatives typically do the following: * Listen to customers' questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments * Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat. The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers. Those employed in retail stores may use registers to process returns or orders. delivery driver
09/2018-10/2018 Ca
se
y's
ge
ne
ral
sto
re
901 CHICAGO AVE, Plattsmouth,NE
I make sadwiches and pizza's and than deliver the pizza's to the customers. Customer Service Agent
02/2018-09/2018 we
st
tel
co
mu
ica
tio
ns
11505 miracle hills drive, Omaha,NE
I take incoming calls from employees and retires of boeing for HR questions and concerns and get them to the right department.
Csr
04/2017-04/2018 Al
ori
ca
9910 maple, Omaha,NE
I unlock phone's for at&t I also take calls from customers that or calling in to check on there discount. Csr phone interviewer
03/2017-05/2017 Th
e
M
SR
gr
ou
p
217 S. 77 St, Omaha,NE
I call customers of different banks and take surveys. Assistant Manager
10/2016-02/2017 Do
llar
Tr
ee
12325 w center, Omaha,NE
● Promoted specials, merchandise sales, and new products or services when relevant.
● Managed cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
● Cleaned and organized work area as needed.
● Engaged with customers to ensure they are satisfied with service and products offered.
● Hired and trained employees for various positions within the store.
● Prepared weekly work schedule for the employees.
● Provided accurate cash handling and credit/debit card transactions. Crew Memeber
01/2016-10/2016 Kw
ik
Sh
op
Omaha,NE
● Ability to cash handle and provide credit/debit card transactions with accuracy.
● Used hand held scanning device for inventory control.
● Assisted other cashiers to cover their break time so there was no interruption of customer service.
● Sanitized/disinfected food preparation equipment, work areas, countertops and tables.
● Prepared foods items such as deli sandwiches and pizza.
● Maintained the beverage center, operating hot and cold beverage machines.
● Assisted floor sales inventory team with restocking cashier lanes.
● Maintained cleanliness of the work area.
● Updated and restock supplies at the work center.
● Provided excellent customer service.
Sales Associate
07/2014-07/2016 Go
od
will
Ind
ust
rie
s
Omaha,NE
● Engaged with customers to ensure they are satisfied with service and products offered.
● Provided accurate cash handling and credit/debit card transactions.
● Verified all pricing is accurate and that merchandise is stocked and rotated products.
● Executed merchandise/product placement and signage for all merchandise on sales floor.
● Promoted specials, merchandise sales, and new products or services when relevant.
● Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper level management.
● Cleaned and organized work area as needed.
● Performed efficiently as a team member or worked independently. CSR
08/2015-01/2016 Th
e
M
SR
gr
216 S 77 st, Omaha,NE
ou
p
I call and do surveys to current bank customers. I also do surveys for additional clients.
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