Customer Service Accounts Receivable
Resume:
Aldi Sanders
Outgoing Office Assistant
Fort Smith, AR 72901
**********@*******.***
Skilled customer service professional with 19 years of experience in various roles, including customer service, billing, and office management. Proficient in managing cash, processing transactions, and maintaining accurate records. Proven ability to resolve customer complaints and issues promptly and effectively. Strong skills in billing, accounts receivable, and accounts payable. Experience in transportation planning and freight experience. Proficient in QuickBooks and other accounting software. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSA - Customer Service Associate
Quick Discounts-Fort Smith, AR
October 2023 to April 2024
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Efficiently processed cash, credit, and debit transactions using a point-of-sale (POS) system
• Maintained accurate cash drawer balance and reconciled discrepancies at the end of each shift
• Assisted customers in locating products within the store, answering questions about pricing and availability
• Handled customer returns and exchanges according to company policies, ensuring customer satisfaction
Billing Specialist
General Transportation-Van Buren, AR
August 2020 to June 2021
• Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
• Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
• Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationship Office Manager
Fiberglass Specialist-Fort Smith, AR
July 2010 to May 2017
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
• Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
• Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
• Maintained confidentiality of sensitive financial information while handling invoicing tasks
• Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions.
• Laid off due to company downsizing in 2017 but kept on as part-time and on-call basis through 2019 Transportation Customer Service
Twiss Transport-Largo, FL
June 1998 to February 2010
• Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and compliance with regulatory requirements
• Coordinated transportation logistics, including scheduling pickups and deliveries, tracking shipments, and resolving any issues or delays
• Maintained effective communication channels with internal teams such as procurement, warehousing, and customer service to ensure smooth operations
• Resolved customer inquiries regarding shipment status or delivery issues promptly and professionally
• Collaborated with finance department to reconcile billing discrepancies related to freight charges or invoice errors
• Maintained accurate records of all shipping documentation including bills lading, customs forms, and invoices
• Liaised with customer service department address any concerns or complaints related transportation services
• Resolved customer inquiries regarding shipment status delivery issues promptly professionally provide exceptional service experience
Education
High school diploma
Dundee-Crown High School - Carpentersville, IL
September 1987 to June 1991
Skills
• POS (4 years)
• Accounts Receivable (5 years)
• Office Management (7 years)
• Billing (10+ years)
• Accounts payable (5 years)
• Appointment scheduling (10+ years)
• Transportation planning (10+ years)
• Dispatching (5 years)
• Problem solving (5 years)
• QuickBooks (7 years)
• Inventory control (5 years)
• Commercial cleaning (8 years)
• Freight Experience
Assessments
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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