Twenty plus years of Cust Service

Harriett L. Boutte’

***** ***** *** **

Houston, Texas 77073

Direct: 281-***-****

Email: godsdaughtier@yahoo

Overview:

To utilize my creative skills in the Field of Sales & Marketing with an aggressive Firm and join a Team that compensates employees for hard work and excellence. I have excellent organizational and communication skills, self-motivated and disciplined. I work well independently or as part of a team

Attended multiple sales trainings through Houston Cellular, Cingular, AT & T Mobility, AT & T Broadband, Corestaff Service

Work Experience:

JWilliams Staffing Spring, TX

New Home Sales Assistant August 2019 to Present

Opening and closing the models and inventory homes and completing necessary paperwork. Qualifying buyers and assisting them in their decision-making process. Demonstrating model and inventory homes, including features and benefits. Providing product and pricing information. Delivering exceptional customer service to the sales team and prospective buyers.

Melaleuca, The Wellness Company Houston, TX

Marketing Executive, SR January 2008 to February 2009

Conducted in home presentations and trainings. Promoting a healthy lifestyle by selling melaleuca products, ranging from vitamins to household cleaning products, which promote Health and Wellness. I created and recruited a successful team. Advanced to Director within 2 Months. Increasing my income by double within 1 year.

SMSI-Segmented Marketing Services, INC (Urban Call Publications) Houston, TX

Marketing Manager March 2009 to June 2010

Responsibilities included hiring, training, managing and supervising, nine Consumer Promotion Specialists.

My First responsibility was to create a listing of all OTC Beauty Supply Stores in the Houston Area. There locations, Managers information and acknowledge if they sold AMBI Products. Once all information was compiled, I scheduled a time for an In Store Event, with giveaways. This was handled with a presentation in person or through cold calling.

Intense Trainings were conducted for my Team. Focusing on Brand awareness, Product knowledge, Product Placement, The Urban Call Publication and AMBI New Product Campaign. Scheduling, timesheets, inventory was also handled.

Developing recommendations for the Store Managers to increase distribution was achieved. Houston orders increased by 68% within 4 Months.

HI Grade Foods Company Houston, TX

Merchandising Manager June 2007 to January 2008

Supervised 10 employees. Handled training as well as conducting inventory of product. Sold product while demonstrating. Increased Sales from previous Manager by 30%. Processed timekeeping and payroll for Team.

AT&T Wireless Humble, TX

Lead Communication Specialist August 2003 to Presently Retired

Retail Environment, selling wireless services to individuals, as well as B to B. Meeting and exceeding quotas in

Sales, Accessories & Features. Only employee in store to consistently receive a score of 100% for the Secret Shoppers Program. Contributed to the gross sales increase of over 40% from previous year. Placing outbound calls to existing customers, to inform and sell new promotions, contract renewals, and any new projects as directed. By using exceptional sales skills, maintaining 100% of goals monthly. Maintained inventory and restocked accessories as needed

Corestaff Services Atlanta, GA

Account Manager July 2002 to June 2003

Account Manager, Atlanta Georgia, Chicago, Illinois, Territories through outbound cold calls, sold staffing services to mid-level businesses. Through a twelve step tunnel process, relationship building and establishing needs, monthly quotas were met and exceeded throughout the year. Increased Sales by 35% maintained and updated database.

Proactively re-established relationships with existing customers. Received numerous awards for First Place Contest within the Department.

Cingular Wireless Telephone Co Houston, TX

Universal Sales Representative June 2001 to June 2002

Answering Inbound and Outbound Calls, meeting all Sales objectives including activations, accessories, enhances services, updating contracts, retaining customers, updating rate plans and conversions. Proactively following up on orders and customer satisfaction. Member of the Circle of Excellence. Contributed to Sales Growth for the department by 38%

AT&T Broadband Decatur, GA

Inside Sale Professional July 2000 to September 2001

Call Center environment, selling latest technology in High Speed Data Internet Service, Residential Telephone Service, Long Distance and Cable Services, bundling services as a Package. Through product knowledge consistently sold over 200%, exceeding the 100% monthly goal. Using organizational skills established a prospective client database.

Promoted service, entered orders, upgraded services, handled quotes, installation schedules and credit checks, qualified prospects and informed customers of any upcoming promotions.

Seven to Seven Answering Service Houston, TX

President/Owner June 1986-August 1994

Owned and operated a 24 hour answering service. Clientele consist of Attorney and 80 privately owned companies, increased clientele by 50%from original owner. Consistently maintained an 80% net 30 day pay status among clients. Inside Sales and telemarketing. Handled customer disputes and inquiries. Traced collections and responsible for all accounting, payroll, hiring, training and day to day operations. Supervised 6 employees. Negotiated and sold the business in August of 1994

Education:

University of Tennessee Knoxville, TN

Business Administration

Austin East High School Knoxville, TN

Top 10% Graduate

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