Customer Service Care

Victoria Rocha

Hanford, CA *****

***************@******.***

+1-559-***-****

Seeking a challenging yet rewarding role where I can leverage my 10 years of experience providing fast, accurate, and empathetic support to a wide range of customers Work Experience

Customer Care Representative

T-Mobile Customer Experience Center-Kingsburg, CA

April 2024 to Present

• Provide effective and timely resolution of various customer inquiries and concerns.

• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.

• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.

• Meet department productivity and quality standards. Customer Service Advocate

Satelite Auto Glass-Visalia, CA

April 2021 to April 2024

Maintained and updated ling, inventory, mailing and database systems, either manually, and used computer.

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Utilized computer and job-related software to maintain and update ling, inventory, and database systems.

• Answered multi-line telephone system to direct calls and take messages. Test Administrator/Proctor

PSI Services LLC-Fresno, CA

November 2018 to April 2021

• Consulted with government regulatory and licensing agencies to confirm institution's conformance with applicable standards.

• Monitored operation of oce equipment and troubleshot technical issues.

• Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.

• Request and validate photographic applicant identication according to DOJ standards. Log into live scan device and enter applicant data from Live Scan form into live scan device using operator identication number.

• Roll legible and clear fingerprint impressions.

Education

High school diploma

Selma High School - Selma, CA

September 2005 to June 2009

Skills

• Communication skills

• Organizational skills

• Typing

• Computer Skills

• Medical office experience

• English

• Phone etiquette

• Data entry

• Workday

Certifications and Licenses

Driver's License

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