Customer Service Sales Associate

Yatziry Diaz

Donna, TX *****

*******.**@******.***

+1-956-***-****

Dedicated sales associate with 8 years of experience in customer service and sales. Proven track record of consistently exceeding sales targets through effective product knowledge and persuasive selling techniques. Skilled in CRM software, negotiation, and upselling. Possesses a strong understanding of business development and sales management.

Experiencia laboral

Sales Associate

Dignity Memorial-Pharr, TX

diciembre 2022 - Actualmente

• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction

• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales

• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads

• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques

• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

• Maintained a clean and organized work environment to enhance the shopping experience for customers

• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

Educación y formación

High school diploma

Universidad Del Valle de Mexico - Reynosa, Tamps.

agosto 2017 - junio 2019

• Graduated with honor roll

• Graduated with excell and microsoft certificate

• Graduated with business managment degree

Habilidades y conocimientos

• Upselling

• CRM Software

• Business Development

• Salesforce

• Cold Calling

• Outside Sales

• Sales

• Relationship Management

• Sales Management

• Retail Sales

• Negotiation

• B2B Sales

• Microsoft Outlook

• Marketing

• Sales Support

• Research

• Account Management

• Merchandising

• Social Media Management

• Business Analysis

Certificados y licencias

Business management

enero 2018 - Actualmente

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