Customer Service Data Entry
Resume:
Nicole Ianni
Pinson, USA *****
*.*******@*****.***
Professional Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
January 2017 - March 2024
Farmasi - Pinson, Tennessee
Beauty Influencer
As a makeup artist and beauty influencer I was responsible for my own clients and supplies
Making and maintaining customer relationships as well as making sure their needs were met
Making sure to keep up on the latest products as well as knowledge of ingredients and presenting them to my customers and the public
Customer service was top notch
Excellent communication skills, both verbal and written.
Self-motivated, with a strong sense of personal responsibility.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
August 2008 - August 2010
Carson Family Care Center - Tarpon Springs, FL
Front Desk Medical Receptionist
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Managed multi-line phone system and pleasantly greeted patients.
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Improved office efficiency by organizing and maintaining accurate patient files and records.
Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Completed clerical duties and tasks for clinic administration.
Transcribed phone messages and relayed to appropriate personnel.
Maintained current and accurate medical records for patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Prepared and processed patient referrals and transfer requests.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Answered phone calls and messages for 5-physician PCP medical facility, scheduling appointments, and handling patient inquiries.
Received and routed laboratory results to correct clinical staff members.
Organized and maintained patient chart filing system to promote quick data finding for staff.
January 2000 - November 2001
Community Hospital - New Port Richey, FL
Medical Records Clerk
Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Processed medical records requests from outside providers according to facility, state, and federal law.
Scanned medical records in digital format for easy retrieval and accessibility.
Maintained patient confidence by keeping patient records information confidential.
Printed and photocopied documents to provide patients with copies of medical records.
Maintained patient records systems by archiving, scaning and indexing important documents and files.
Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Supported medical staff by providing organized and accurate medical records.
Reviewed charts and flagged incomplete or inaccurate information.
Responded to patient inquiries to provide information and details of medical records.
Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Maintained patient records in compliance with security regulations.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
Improved patient satisfaction by quickly addressing requests for medical information.
Organized storage of physical records, optimizing space utilization and accessibility.
Responded to external requests for patient information, adhering to strict privacy regulations.
Collaborated with healthcare providers to update patient information, improving quality of care.
Enhanced data security by implementing updated confidentiality protocols.
Input data into computer programs and filing systems.
Tracked and monitored requests for medical records release.
Verified accuracy of patient information in medical records.
Utilized electronic medical record systems to store, retrieve and process patient data.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Sorted and distributed incoming and outgoing medical records.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Held a Florida State Notary Public License-Printed and Completed all newborn baby birth certificates.
References
Alissa Fisk, Mental Health Therapist, 1-217-***-****
Harmonie Proctor Medical Assistant, 1-571-***-****
Amanda McNeal TDOT Worker, 1-731-***-****
Personal Information
Date of Birth: 01/29/77
Nationality: American
Interests
Sharing travel tips, recommendations, and insights with fellow enthusiasts.
Documenting and sharing travel experiences.
Adventure Travel
Road Trips
Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
Horseback Riding
Outdoor Recreation
Gardening
Music
Fashion
Animal Care
Reading
Fashion and Style
I like trying new recipes and food trends.
Learning new cooking techniques and expanding my culinary skills.
Bread Making
Enjoy experimenting with different ingredients and flavors in the kitchen.
Cooking
I enjoy cooking for friends and family gatherings.
Growing herbs, vegetables, or fruits in home gardens.
Baking
References
Alissa Fisk-Mental Health Therapist 217-***-****
Harmonie Proctor Medical Assistant 571-***-****
Amanda McNeal TDOT Employee 731-***-****
Education
June 1995
Susquehanna Valley High School
Diploma
Skills
Microsoft Office
Creativity
Teamwork
Communication
Ability to Multitask
Fast Learner
Effective Time Management
Computer Skills
Ability to Work in a Team
Communication Skills
Salon Management
Styling Techniques
Customer Service
Team Management
Inventory Management
Typing Skills
Social Media Platforms
Community building
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Data Entry
Task Prioritization
Self Motivation
Interpersonal Skills
Goal Setting
Time management abilities
Adaptability
Certifications
Tennessee Driver's License
Affiliations
AQHA
Software
Microsoft Home
Windows 11
Adobe
Languages
English
Native or Bilingual
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