Customer Service Specialist
Resume:
Timothy R Leahart
New Braunfels TX, 78130
********@*****.***
Professional Experience
PNC Bank – Senior Customer Service Specialist
September 2021 – August 2024
● Delivered high-quality customer service, managing complex debit card operations, including closures, locks, unlocks, and orders for a customer base of 2,000 clients per month.
● Consistently achieved customer satisfaction ratings of 100% by resolving issues swiftly and effectively.
● Trained and mentored new team members, contributing to a 75% reduction in onboarding time.
Sitel Group – Fraud Support Representative
September 2020 – June 2021
● Investigated fraudulent activity in customer accounts, closing compromised cards and initiating recovery actions for 500 cases per week.
● Achieved 100% fraud detection accuracy, minimizing financial loss for cardholders and the company.
● Provided critical customer education, reducing future fraud-related issues by 100]%.
● Actively contributed to team fraud prevention initiatives, helping reduce fraudulent transactions by 75%.
Cavco Homes of Texas – Production Lead
March 2019 – June 2020
● Managed production lines for constructing door and window frames for mobile homes, delivering 5 units daily while maintaining a 100% error-free assembly rate.
● Led a team of 10 workers, optimizing performance and ensuring all deadlines were consistently met.
TaskUs – Senior Content Moderator
September 2018 – February 2019
● Evaluated and approved 300 pieces of video content daily, ensuring compliance with regulatory standards and safeguarding against inappropriate material.
● Increased review efficiency by 100%, processing higher volumes of content while maintaining stringent quality standards.
● Played a pivotal role in reducing the number of flagged videos for inappropriate content by 100]%, supporting a safer online environment. Williams Supply Company – Sales and Operations Manager September 2008 – September 2018
● Managed all aspects of customer service, handling 100 orders per week and ensuring timely delivery or pickup of custom products.
● Implemented inventory management strategies that reduced stock discrepancies by 75%, streamlining operations.
● Increased customer retention by 100% through enhanced relationship management and personalized service offerings.
● Coordinated with vendors and suppliers to secure custom orders, reducing lead times by 100%.
U.S. Navy – Boatswain Mate 3rd Class
November 1982 – February 1988
● Oversaw deck preservation, cargo operations, and handled the loading and unloading of ammunition, fuel, and supplies.
● Led a team responsible for ensuring safe and timely cargo handling, improving operational efficiency by 100%.
Contact this candidate