Customer Support Administrative
Resume:
Marianne Dunn
San Francisco, CA *****
**************@*****.***
San Francisco based Administrative Support Manager with 25 years of experience in high tech looking
forward to re-entering the workforce after parenthood.
Willing to relocate to: California - Hawaii - New York State
Authorized to work in the US for any employer
Work Experience
Pet Caretaker
Rover
November 2022 to Present
Care for dogs and cats either in a client's home or in my home. Take dogs on walks, administer medication,
all pet related activities.
Parenting Years
Self Employed - San Francisco Bay Area, CA
January 2001 to August 2010
• Stayed at home to raise an amazing son during his first five years.
• Obtained a Master's Degree in Education.
• Volunteered with CASA of Santa Cruz
• Volunteered with Hospice of Santa Cruz
• Worked as a nanny for an amazing family of 5 in Scotts Valley for three years
Business Administrative Supervisor
Hewlett Packard Employment
January 1981 to December 2001
Managed the customer service desk comprised of lead coordinators handling all customer complaints,
questions and contract issues.
Developed and implemented a merging of both hardware and software support functions as field offices
merged into one central support facility.
Managed scheduling and staffing, recruitment and selection. Improved processes and optimized
performance levels. Implemented training and support programs, policies, procedures, systems and
tools. Analyzed and communicated business trends to upper management quarterly.
Member of the Quality Coach Program.
Customer Support Coordinator
Hewlett Packard Employment - Mountain View, CA
January 1988 to December 2000
Maintained customer relations, handled complaints and adjustments for Worldwide Customer Support in
a 24 x 7 operation. Lead coordinator, requiring additional expertise in areas of major accounts, including:
Boeing, American Airlines and the U.S. Government. Proven excellent communication, interpersonal and
organizational skills. Coordinated support for other Hewlett Packard support centers worldwide.
Marketing Consultant/Project Manager
Hewlett Packard Employment - Mountain View, CA
January 1982 to December 1989
Coordinated problem resolution between product managers and the field offices. Input new software
products into an encryption system.
Trained code word personnel. Tested new processes and coordinated implementation worldwide.
Presented marketing data to upper management. Developed training program for the European market.
Sold computer supplies and peripheral to end users. Awarded First Place in upselling competition, six
times. Product champion for printers.
Senior Administrative Assistant
Worldwide Medical and Analytical Marketing Directors - Palo Alto, CA
January 1981 to December 1983
International Medical and Analytical Marketing Sr. Secretary
Education
Master's degree in Multicultural Education
University of California Santa Cruz - Santa Cruz, CA
January 2003 to December 2005
Bachelor's degree in Educational Psychology
San Jose State University - San Jose, CA
January 1989 to December 1991
Skills
• Psychology
• Cognitive Psychology
• CASA Spanish (Beginner)
• Hospice
• Process Improvement
• Microsoft Windows
• Encryption
• Administrative Experience
• Help Desk
• Public relations
• Fraud
• Data collection
• Office experience
• Front desk
• Calendar management
• Typing
• Office management
• Multi-line phone systems
• Data entry
• Phone etiquette
• Dog training
• Pet care
• Dog handling
• Pet sitting
• Animal care
• Animal handling
Languages
• Spanish - Beginner
Links
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