Business Development Associate

OSMAN SAIED JALAL

**** ******* ****** **, ***** Mountain, GA 30088

Telephone: Cell 404-***-****

E-mail: *****.*******@*****.***

PROFILE

Bussines Development Associate, Business development associate with over 10 years of experience growing customer base, enhancing sales efforts and creating networks of new potential business contacts. Key achievement: brainstormed with C-suite executives to schedule sales meetings through cold-calling and 100+ lead generation campaigns. Strong business focus with an ability to cast and execute a forward-looking vision to leverage information and technology for profitability and market penetration. Highly adaptable with excellent interpersonal skills. Multi-cultured, and multi-lingual. Focused, insightful and stimulating leader. Committed, dynamic, entrepreneurial and proactive. US Green Card Holder. PROFESSIONAL EXPERIENCE

TRUST AUTOS, Decatur, GA, USA Nov 2016–Present

Business Development Specialist

• Organized several trade shows that gathered over 1500+ leads in Q1, Q2, and Q3 2022; received a commendation from the VP of Sales.

• Assisted in creating 30+ business development plans with the marketing department, which helped to expand marketing exposure by 67% YoY.

• Managed vehicle records and tracked mileage for 40+ monthly reimbursement requests in the first year of employment.

• Assembled sales presentation materials by spearheading the placement of 200+ flyers, 110+ brochures, and 800+ pamphlets.

• Maintained proper filing and documentation of the invoices for company records. Qlik, Dubai, UAE Dec 2012–Oct 2014

Business Operation Associate

• Collaborated with 20+ sales teams and contributed to weekly meetings with senior managers from 10 departments.

• Initiated a new project involving coordination with 20+ regional offices to streamline invoicing procedures; reduced paper expenses by 45%.

• Implemented effective strategies during international expansions that boosted annual market share by 29%.

• Devised a comprehensive work order system that enhanced the productivity of the company's fleet by 64% in the first month.

• Managed Administrative and HR functions in the Dubai office. RTA CALL CENTER, Dubai, UAE April 2012–Dec 2012

Customer Service Agent

• Kept accurate records of discussions or correspondence with customers.

• Processed new client accounts, maintained customer accounts, implemented changes to existing accounts, filed documents and other paperwork.

• Identified gaps in a customer’s records and then collected information to fill in the gaps. DUBAI FIRST, Dubai, UAE March 2010 – Aug 2011

Customer Service Agent

• Responded appropriately to customer questions and comments.

• Screened calls, and handle 'wafflers’ and ‘insistent’ callers.

• Assisted customers in deciding about a product or service to buy.

• Maintained and updated customer databases.

• Undertook general administrative duties like filing, photocopying and opening mail. OBAYASHI CORPORATION, Dubai, UAE, Dec 2007 – Dec 2009 Business Operation Associate

• Monitored the LGS Order Mailbox and Credit Card FAA Orders.

• Utilized Accounting System by setting up the Charging String, entering the Sales Order and Requisitions for ordering purposes through SCN (Supply Chain Network).

Admin and HR assistance

2

• Updated the Order Status Summary Excel Spreadsheet and added Purchase Orders in the PO Database.

• Interfaced with Project Managers, Business Managers, and SCN to ensure proper process flow. EDUCATION

AL NEELAIN UNIVERSITY, Khartoum, Sudan July 2007

Diploma of business administration Concentration: “Finance”, SKILLS

Technical Skills: Lead Generation (Advanced), Account Development (Experienced), POS Operation, Prospecting, Negotiation, Lead Generation, Forecasting, Project Management, ROI Evaluation, Pipeline Management. Languages: English (Fluent), Arabic (Native)

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