Customer Service Production Supervisor

ABDUL WAHAB

Lilburn, GA ***** Phone: 770-***-**** Email: **********@*****.*** Summary

Dedicated customer service and support, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceeds sales quotas. Responsible for the complete day to day business operation and positive result driven with strong time management. Core Qualifications

• Excellent Customer Service and Support

• Proficient with Microsoft Office Suite

• Knowledge with Auto Insurance Policies

• Underwriting guidelines knowledge

• Self – Motivated and Collaborative

• Conflict Resolution and Problem Solver

• Decision Making and Leadership Skills

• Maintain Customer’ Data and Billing records

Experience

Assistant Manager 10/2020 – Present

AABAN Enterprises Inc. Loganville, GA

• Provide customers with a convenient and enjoyable shopping experience, recruit, train and supervise workers. Maintain and manage store inventory, assist and introduce new sales product line

• Establish, develop and maintain business relationships with current customers and prospective customers to help increase the customers

• Respond to telephone and email inquiries, providing quality service to customers and associates inquiring about the products or status of the orders

• Maintaining store operations is the core of responsibilities; this includes greeting and assisting hundreds of customers daily, controlling a high level of cash flow, checking in vendor orders, managing staff, as well as maintaining a fully stocked and clean store.

• Resolve customer complaints regarding sales and services, and help locate and maintain merchandise on customer’ request

• Processed journal entries and account reconciliations, reconciled subsidiary ledgers to the general ledger Underwriting Service Assistant 06/2019 – 08/2020

State Farm Atlanta, GA

• Ensure policy transactions such as quotes and renewals are issued timely, and all changes documented and recorded accurately

• Process and validate data and documents from underwriting team to ensure accuracy and completeness

• Gather, organize, and record information supporting the underwriting decision, handle claims coverage requests with respect to missing vehicles, or insured premises

• Allocate insurance premiums to cost centers based on risk exposure by using various models

• Supporting a team of underwriters in reviewing applicant submissions, and obtaining the necessary information to evaluate risk and exposures

• Analyzed severity of past due accounts and took precautions to prevent future losses

• Excellent customer service and support, and detail oriented and time management skills

• Gather, analyzed, and reported company risk information for policy renewals and audits Equipment Finance Analyst 07/2015 – 06/2019

ATM System Inc. Lawrenceville, GA

• Provided assistance in working with the relationship manager to structure and underwrite new loan and lease applications

• Support and assisted insured policy transactions such as quotes and renewals were issued timely, and all Changes documented and recorded accurately

• Provided support of credit request risk management by validating underwriting, policy compliance and risk assignments on credit request packages to be submitted for approval

• Resolved fraudulent activity matters by effective and efficient communication with all channels involved; including clients, vendors, and the finance and accounting department

• Managed data integrity of risk grading inputs and outputs by confirming current and adequate information has been utilized and proper primary source of repayment has been identified

• Conducted commercial loan application reviews to make decisions based on business documentation received from multiple sources

Education

Associate of Business Administration University of Karachi, Karachi Major: Business Administration (B. Com)

Skills: MS Office, Power Point, Outlook, Windows 365, MS Team & Insurance software

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