Business Development Change Management

Bernice Chaberier

***- ***-**** · ****************@*****.*** · Apopka, FL 32703

Accomplished and results-focused professional with hands-on experience leading a wide array of banking operations within challenging environments. Stellar record of developing robust strategies, mitigating risks, streamlining processes, resolving problems, increasing client base, improving performance, capitalizing on new opportunities, and boosting profits. Possess in-depth knowledge of banking policies and practices. Excellent communicator, able to build strong relations with management and clients. Proficient in IBS, Argo, Matrix, Genesis, Hoover, Vertical IQ, Salesforce, and Microsoft Office.

Skills

●Business Development

●Financial Management

●Client Management

●Team Leadership

●Community Engagement

●Strategic Planning

●Operational Management

●Change Management

●Retail Banking Operations

●Change Management

●Process Improvement

Talent Management

Experience

Assistant Vice President-Branch Manager

Addition – Orlando, FL

April 2022 - October 2023

●Directed branch membership, investments, referrals, and lending growth through proactive business development strategies

●Actively engaged in community organizations to cultivate contacts and identify growth opportunities

●Coordinated deposit, lending, and member service functions in alignment with Addition Finance policies, principles, and procedures

●Developed and executed plans and schedules to optimize employee utilization, resulting in the efficient delivery of outstanding service

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●Oversaw the cash vault, managed cash flow, and ensured daily and monthly balancing, contributing to the financial stability of the branch

●Processed credit union loans, serving as a valuable source of information for both members and staff

●Successfully achieved branch goals in savings, lending, account relationships, transactions, profitability, and cross-sell ratios.

●Ensured a favorable branch image, reflecting a sound and secure financial institution, and provided a pleasant atmosphere for members with a focus on privacy and confidentiality

●Carried out supervisory responsibilities according to Addition Financial policies and applicable laws

●Evaluated employee performance, conducted thorough performance appraisals, and made recommendations for promotions, reassignments, hiring, and related functions.

●Assisted employees, fostering an environment that ensured efficient and effective delivery of member services.

Banker

IBERIABANK – Apopka, FL

July 2020 - October 2021

●Responsible for the overall management of all assigned business and individual account relationships including loans and deposits for commercial and high-net-worth individuals

●Successfully generated commercial loans within established guidelines, understanding financial parameters and risk management.

●Managed and processed all consumer loans and credit card applications, ensuring efficiency and adherence to established protocols

●Effectively maintained and expanded deposit services for assigned and prospective commercial and individual accounts.

●Proactively identified clients' and prospects' needs for banking services

●Actively seek opportunities to cross-sell additional services to both new and existing clients, contributing to enhanced customer satisfaction and revenue growth

●Facilitated referrals for deposit accounts, cash management, insurance, brokerage accounts, and investment partners, strategically leveraging a comprehensive suite of financial offerings

●Conducted impactful business development activities, including telephone calls and personal visits to clients and prospects, fostering and strengthening key relationships

●Actively participated in community and civic organizations, representing the Iberia brand and enhancing the bank's community presence

●Made strategic referrals for investment partners, contributing to the diversification of financial services offered to clients

●Served as an account manager for a large clientele, maintaining competitive pricing structures and ensuring high levels of client satisfaction.

Retail Marketing Manager

SYNOVUS BANK – Apopka, FL

November 2016 - May 2020

●Supervised routine operations, including budget management, resource allocation, and report reception

●Cultivated strong professional relations with all clients, ensuring long-term business relationships

●Coordinated with various lines of business partners to establish routine updates

●Resourced and organized training sessions for staff bankers, leading to talent development and improved sales operations

●Recruited, managed, and supported new talent and existing team members

●Collaborated with team members in hosting various events to build business relationships

●Led the merger of Florida Community Bank in 2019

●Boosted company revenue to $47M and loan base to $21M

●Developed and executed business development strategies, contributing to increased revenue and overall business success

●Responsible for all daily banking operations and ensuring high-quality customer service delivery

●Routinely cultivated new clientele by offering proposals and conducting outreach efforts

●Routinely commended by C-level management for outstanding performance and dedication to company growth

●Known for excellent leadership and selected as the recipient of multiple leadership awards.

●Led a $30M portfolio in total deposits and managed $11M in total loans

●Coached and provided training for a team of over 20 relationship managers and staff bankers

●Developed a skilled team of new bankers, ensuring the consistent delivery of excellent customer service

●Identified and capitalized on new business opportunities to drive growth and success

●Advocated for the City of Apopka, organizing various business networking events to foster community engagement

●Supported management in the training program for FCB, with a focus on effective team management

●Conducted routine meetings to develop innovative sales strategies for various products

●Formulated new monthly sales strategies to enhance the profitability of the branch

●Advised clients on loan requests and provided information on other bank services and products

●Represented the financial institution in community affairs and civic organizations

●Demonstrated an advanced knowledge base of bank policies, procedures, loan products, and pricing.

Accomplishments

●Grew revenue by 5% for three consecutive years, from 2016 to 2019.

●Involved in the merger and acquisition of FCB (known as Synovus Bank).

●Collaborated with team members to launch various platforms to retain existing clients during the merger.

●Steered profitability by fostering the growth of outstanding deposits and loan base.

●Retained outstanding customer service scores by supporting and encouraging staff to provide excellent service.

●Met customer satisfaction goals by responding promptly to clients' inquiries and requests.

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