Customer Service Data Entry

BREONNA MARTIN

Albany, GA *****

404-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

SKILLS

Customer Service

Credit Card Processing

Numeric 10-Key Cash Management

Multi-Line Phone Systems

Attention to Detail

Office Management

Debt Recovery Expertise

Telephone Etiquette

Data Entry Proficiency

Customer Relationship Management

Negotiation

Payment Processing

Cash Application

Microsoft Office

Fair Debt Collections Practices

WORK HISTORY

02/2022 to 01/2023 Collections Coordinator

ManpowerGroup Headquarters

Identify and communicate with customers with delinquent accounts by mail, email, phone, etc

Work out terms for payment or initiates other actions as necessary Ensure collections operations function smoothly and effectively Follow up with past due accounts.

12/2019 to 01/2022 Assistant Manager

Security Finance

Assists manager in supervising tasks performed in the branch and provides guidance and assistance to office staff

Assists with developing and maintaining good customer and dealer relationships with continuous, positive contact

Assists with account gain through proven loan judgment and effective customer and dealer solicitation

Performs and oversees collection activities

Ensures all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions

Ensures Company's SAWS methodology is followed for evaluating loan applications and determines proper loan structure (determining advance, term, rate

& appraisal)

Ensures proper automobile appraisal

Assists with appraisals, acquisition/disposal of repossessions Maintain office cash with accuracy and security

Prompt and regular attendance is required.

10/2013 to 05/2017 Bank Teller

Park Bank

Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies Process 25+ customer transactions per hour with 100% accuracy and complete client satisfaction

Adhered to strict banking operations and guidelines. 03/2022 to Current Collection Specialist

CHS – Sarasota, FL

Used skip tracing and other techniques to locate debtors. Worked in call center environment handling manual and automatically dialed outbound calls.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Maintained high volume of calls and met demands of busy and productive supports the annual HEDIS audit and other HEDIS like audits, by organizing provider outreach, pursuit, collection and upload of provider medical records into the internal database.

EDUCATION

Certified Billing and Coding Specialist certification – National Health Career Association

12/2023 ASSOCIATE OF ARTS WITH A CONCENTRATION IN BUSINESS: Business Administration And Management

University of Phoenix - Tempe, AZ

06/2019

Central Alabama Community College

REFERENCES

References upon request

Contact this candidate