Cybersecurity Specialist, Medical AI design technology
Resume:
Terry Lynn Harkleroad
Cybersecurity Specialist/Help Desk
Nashville, TN 37221
************@*****.***
My solid and extensive background in communication affords a seasoned, dependable and detail-
oriented representative for excellent customer relations and sales experience in a host of varying
backgrounds. Proficient in many company-specific software programs, as well as extensive knowledge
of phone communications, beginning with my career in the Navy in Cybersecurity Specialist.
CORE STRENGTHS
Sharp problem solver, proven sales track record, courteous demeanor, seasoned in conflict resolution,
up selling and strategic consultative selling techniques.
#readytowork
Authorized to work in the US for any employer
Work Experience.
NASDA – Department of Agriculture
4350 North Fairfax Drive #810
Arlington, VA 22203
TELEPHONE:
I provide NASDA with survey Data for local farmers. Survey aerial maps, dealing directly with landowners on how much land is used for grazing, pasture. Also, surveys
for ranchers raise cattle and other animals.
Medical Technology Designer – Venusian Technology, INC
Marcum Center - Tullahoma, TN
January 2020 to April 2023
I've enjoyed learning a lot about project management and development of new technologies in the
medical field. Design medical technology, AI/ML technology designing. Set up corporate companies, handles Problem Statements, Solution statements, Market Statements, Competitive Market Space, Business Models, Milestone and Timelines, build P&L, deal with license contracts.
National Sales Manager/Customer Service Rep
Damar Worldwide - Nashville, TN
June 2019 to January 2020
• Six state territory, provided sales support to wholesale only.
• Researched, troubleshooted, resolved customer concerns and boosted sales 30% in the first 6 months.
Help Desk Support
Gov Deals/Liquidity Services, Inc - Nashville, TN
July 2013 to April 2019
Government Surplus auctions
• Helped enrollees register to purchase through website. Qualified and rejected suspected fraudulent
enrollees.
• Three industry-specific software programs are better employed to serve company's needs.
National Sales Manager
Storm Leads, Inc
June 2012 to May 2013
Set up new accounts nationwide for contractors and roofing companies.
• Set pricing for services and drafted policies for different states to generate new accounts.
• Handled marketing for Storm Leads via internet, video, and print.
• Managed call center reps for appointment setters that contracted our services.
Senior Healthcare Representative
CVS Caremark
October 2010 to February 2012
• Enrollment for Medicare "Part D" members
• Review Medicare "Part A, B and "D."
• Review prescriptions and premiums to advise of possible upgrades to coverage, intake customer. HIAPP licensed
profiles including prescriptions and assist in appeals process as well as gap coverages, medication cost,
etc.
• Proficient in "People Safe," "M Best," and "Marx" software.
• Extensive ongoing education.
Sales and Retention Specialist
AT&T - Nashville, TN
January 2008 to August 2010
• Fielded an average of 60- customer service calls per day.
• Recommended and helped potential and current customers select equipment according to their needs.
• Exercised sound judgement while assessing accounts and issuing needed credits, making exceptions
where warranted. Managed a wide variety of tasks to resolve issues quickly and effectively.
Education
Associate in Electronics in Satellite Communication,
Cybersecurity and Crypto specialist
University of Heidelberg –
Associate in Computer science, IT technician
Dobyns-Bennett High School - Kingsport, TN
Skills
Chat GPT, AI/ML design
• Desktop Support
• Tech Support
• Service Desk
• Cybersecurity and Crypto
• Helpdesk Support
• Secret Clearance
• MAC
• Sales Support (10+ years)
• Legal liaison (5 years)
• International patent researcher (4 years)
• Dispatch (4 years)
CHATGPT-4
• Customer Service
• Microsoft Office
• Microsoft Word
• PowerPoint
• Sales
• Computer Networking
• Microsoft Windows
• Operating Systems
• Network Support
• VoIP
• VPN
• Network Administration
• LAN
Military Service
Branch: United States Navy
Service Country: United States
Rank: E4
Cybersecurity Specialist, IT communication controller.
Commendations:
Special Category Top Secret Security Clearance (SPEEDCAT)
Certifications and Licenses
Insurance License
Secret Clearance
Top Secret Clearance
TS/SCI
Crypto Specialist, Satellite Comm Controller
Assessments: Indeed
Microsoft Office: Mail & Calendar (Mac) — Proficient
March 2019
Using Microsoft Office Mail and Calendar tools to manage workload.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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