Service Desk Associate
Resume:
Kathryn Stoynoff
Service Desk Associate /Bath Associate/Cashier
Woodhaven, MI 48183
*****.********@*****.***
Authorized to work in the US for any employer
Work Experience
Service Desk Associate /Bath Associate/Cashier
Home Goods - Woodhaven, MI
July 2012 to Present
Handled sales and returns on register
• Answered main phone line and transferred calls
• Processed credit card applications
• Built and carried out Furniture
• Unloaded tanks, built and set up displays
• Made tickets for un priced merchandise
• Handled markdowns in all departments using digital scanner
• Recorded and zero out all damaged unsalable merchandise
• Marked down prices and recorded damaged saleable merchandise for customers Service Desk Associate/Cashier
Sears Holdings Corporation - Woodhaven, MI
June 2011 to January 2012
Handled sales and returns on register and customer complaints
• Set up tills for cashiers and coordinated breaks and lunches
• Answered main phone line and transferred calls
• Created fishing and hunting licenses and wired money by Western Union
• Handled store announcements and processed Sears credit card payments
• Closed out and balanced service desk cash drawer, sales and return tills
• Collected employee tills and made sure they were accounted for and put in safe at end of day
• Ran end of day reports
Copy Center Associate/Cashier
Office Depot - Woodhaven, MI
February 2011 to April 2011
Ran sales on register
• Made copies, scanned images and prepared bindings for customer accounts
• Created and ordered business cards
• Ran lamination machines and created poster boards
• Answered main phone line and transferred calls
• Handled shipping via UPS and U.S. mail
Sales/Marketing Receptionist
Governor Business Solutions - Dearborn, MI
September 1998 to October 2008
Greeted and handled walk in customers
• Team Coordinator for sales, marketing and management
• Maintained employee records and sales reps databases
• Processed quotes, bids, proposals, marketing material and mail merges
• Scheduled conference room meetings
• Answered an Executone phone system with multiple phone lines
• Processed orders for Ford Motor Company
• Recorded and Charted Sales Activity
• Processed, assigned and tracked leads for sales team online
• Created and assigned new customer accounts
• Assisted online users with setting up profiles
• Used MFP Devices to digitally send internal documents to make readily available
• Assisted in coordinating trade shows and organizing customer and employee outings
• Prepared material safety data sheets and printer service contracts
• Handled incoming and outgoing mail using Pitney Bowes postage machine
• Created company calendars
Other positions held within company: Customer Service Representative and Office Assistant Receptionist
Kelly Services - Southgate, MI
July 1998 to September 1998
Customer relations
• Created staff security accounts
• Processed purchase requisitions
Pizza Maker
Hungry Howies - Trenton, MI
June 1997 to September 1998
Cashier
• Took phone orders
Education
Henry Ford Community College - Dearborn, MI
1998 to 1999
Carlson High School
1994 to 1998
Additional Information
Computer Skills: Microsoft Word, Microsoft Excel, Outlook, and Basic Power Point. (Windows Vista, Windows 7) Accuterm company system, Channel Online, MacsTrac database system, Document Locator
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