Customer Service Call Center
Resume:
TRAVECE TENNER
Dallas, TX *****
********@*****.***
• 17 + years of experience as a Customer Service Representative with Healthcare and Insurance clients.
• Took over 100 calls per day regarding insurance, Medicaid and Medicare
• Handled Inbound/ Outbound call center environment in the billing department regarding Medicaid and Medicare.
• Dealt with the HIPPA plan and did new enrollment. Authorized to work in the US for any employer
Work Experience
Call Center Customer Service
UNITED HEALTH CARE-Dallas, TX
February 2012 to November 2023
• Inbound call center environment in the billing department regarding Medicaid and Medicare.
• Helped elderly and disabled with their monthly premiums
• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best claims/ benefit plan options, maximize the value of their health plan benefits and choose a quality care provider also did data entry 10 key, alpha numeric etc. Call Center Customer Service
HUMANA INSURANCE-Dallas, TX
January 2009 to February 2012
• Receive inbound calls, document and resolve employer and agent inquiries by using established best practices
• Build lasting relationships with Humana's customers
• Educate agents and employers about Humana's products and services
• Dealt with the HIPPA plan and did new enrollment.
• Took over 100 calls per day
Cashier/ Assistant Manager
FAMILY DOLLAR INC-Dallas, TX
April 2005 to January 2009
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation. Education
High School Diploma
Giddings High School - Giddings, TX
August 1982 to May 1987
Skills
• Customer Service (10+ years)
• MS Word (10+ years)
• Excel (10+ years)
• PowerPoint (10+ years)
• Excellent Computer Skills (10+ years)
• Call centre (10+ years)
• fast learner (10+ years)
• Attentiveness (10+ years)
• Clear communication skills (10+ years)
• Time management skills (10+ years)
• Ability to 'read' customers (10+ years)
• Closing ability
• CSR (10+ years)
• Call Center (10+ years)
• CRM Software (6 years)
• Assistant Manager Experience
• HIPAA
• Cold Calling (2 years)
• POS (10+ years)
• Microsoft Office (10+ years)
• Telemarketing
• Data Entry (10+ years)
• Medical Billing (5 years)
• Insurance Verification (10+ years)
• EMR Systems (4 years)
• Clerical Experience (10+ years)
• Medical Office Experience (10+ years)
• Medical Records
• Patient Care
• Administrative Experience
• Phone Etiquette (10+ years)
• Vital Signs
• Medical Scheduling (10+ years)
• Medical Terminology
• Experience Administering Injections
• English (10+ years)
• Medical Receptionist
• Communication skills
• Computer literacy
• Computer skills (10+ years)
• Typing (10+ years)
• 10 Key Data Entry (10+ years)
• Epic (10+ years)
• Medical collection
• EHR systems
• Customer service
• Organizational skills
• Management
• Microsoft Access
• Analysis skills
• Cash handling
• Cash register
• Sales
• Computer networking
• Windows
• Customer service
Awards
Taking most inbound calls
March 2018
Award for being top csr to take and receive the most calls for the quarter Perfect attendance award
May 2020
Not being absent are tardy for 1 whole.year sick are not always at work very prompt. Congrads on perfect attendance award.
Additional Information
I have gotten from my last job and certificate for not being absent are tardy for a whole year no call in's for a year.
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