Customer Service Experience

Kenneth A Symonds

** *. ******* ***. ********* *

Chester, PA 19013

(Cell) 484-***-****

***************@*******.***

OBJECTIVE

To obtain a challenging position in a renowned organization that values over 15 years of supervisory, merchandising and customer service experience.

SUMMARY OF QUALIFICATION

·Over fifteen years of Customer Service experience

·Proven ability as a manager and team player

·Highly skilled in cleaning, sanitizing and maintaining business work environments

·Over ten years of extensive cleaning experience

·Knowledge of various types of commercial cleaning machinery

·Over three years experience in Banking

·Demonstrated ability to adhere to all safety and personnel rules and regulations

·Outstanding communication skills

·Ability to work under minimal supervision

·Able to push, pull and lift at least 25 pounds

·Fluent in reading and speaking French

PROFESSIONAL EXPERIENCE

Giant Food Stores, Brookhaven, PA

July 2009 - Present

Janitor/Merchandiser

Responsible for daily sanitation of restroom facilities and staff lunch room, light maintenance and upkeep of the cosmetic appearance of the retail store. Also responsible for merchandising the General Merchandise/Health Beauty Care Department. Also merchandising in Frozen Foods Department, assisted in Meat Department as needed, Bakery Associate. Present position, Facilitator/Personal Shopper Giant Direct.

Our Lady of Angels Convent, Aston, PA

December 2012 - February 2013

Housekeeper

Daily duties included operation of commercial floor cleaning buffer, facility cleaning, and pre-meeting room configurations.

Tornado Janitorial Service, Boothwyn, PA

August 2007 - November 2012

Janitor/Supervisor

Delegated and supervised staff for approx. three years with cleaning and daily maintenance of six building per night. Responsible for maintaining and ordering cleaning supplies in each work site. Also helped in preparing floors for waxing during summer months.

John Barritt & Son Ltd. Smith’s Parish, Bermuda

September 2001 - August 2002

Merchandiser

Merchandised shelves and coolers in three grocery stores and one service station with beverage products. Configured weekly retail displays and end caps in each store. Also responsible for inventory maintenance of existing beverage products and introduction of new products.

August 2002 - September 2004

Pre-Sales Representative

Merchandised shelves and coolers in over twenty five to thirty stores with various beverage products daily. Upgraded, reset and placed orders for coolers in retail stores. Performed inventory maintenance of existing products using handheld PDA (Personal Digital Assistant) inventory control technology.

Sprint International, Hamilton, Bermuda

October 2000 - September 2001

Messenger/Mail Clerk

Delivered and collected courier packages and local messenger letters. Responsible for collection, distribution and franking of mail.

Swift International, St. Georges Parish, Bermuda

Office Administrator

April 1999 - October 2000

Led staff in ensuring quality administrative practices. Assisted in distribution of freight, accounts payables/receivables and data entry. Received, scanned and set up inbound courier packages at airport facility and processed outbound courier packages.

International Bonded Couriers, Hamilton, Bermuda

April 1996 - March 1999

Freight Department/Office Administrator Airport Facility

Led staff in ensuring quality administrative practices. Received, scanned and set up inbound courier packages through Her Majesty’s Customs for clearance before delivery at airport facility and processed outbound courier packages through U.S. Customs for export.

Triminghams, Hamilton, Bermuda

April 1995 - March 1996

Trainee Assistant Manager, Men’s Department

Delegated duties to staff for daily department operations in compliance with retail objectives. Also served as managerial delegate at cross departmental management briefings and meetings.

Delta Airlines Inc. St. Georges, Bermuda

November 1988-February 1996

Senior Customer Service Agent

Responsible for completing freight paperwork for customs clearance, answering phones, assisting in ticket counter and gate counter when needed. Supervised cleaning staff in the cleaning of aircraft for speedy turnaround and departure

Appleby, Spurling and Kempe, Hamilton, Bermuda

September 1986-October 1988

Messenger/Mail Clerk

Responsible for collection of mail from local post office and distribution of mail within company. Also responsible for messenger deliveries.

Bank of N.T. Butterfield, Hamilton, Bermuda

February 1983-August 1986

Senior Proof Operator, Proof Department

Responsible for encoding checks on NCR encoding and sorting machines, and collection of tellers' proof slips from their department to proof department on daily basis.

Freelance Photographer

December 1983 - Present

Self-taught freelance photographer specializing in Wedding Photography, Location Portraits and Nature Photography

EDUCATION

Andersonville Theological Seminary, Camilla, GA

Associates Degree, Biblical Studies: May 2006

Bermuda College, Paget Parish, Bermuda

Beginner’s Keyboarding and General Knowledge Photography: 1984 -1985 (night classes) Grade A Pass

Sandy’s Secondary School, Sandy’s Parish, Bermuda

High School Diploma: 1982

General Certificate Education English, Biology and Religious Knowledge

Royal Society Arts English

Royal Society Arts French with Distinction in oral test

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