Customer Service Representative

Giedarilis Sicard

************@*****.*** 813-***-**** Tampa, FL

SUMMARY

Seasoned professional with 5 years of customer service experience, adept in case documentation and client support. Skilled in managing inbound calls, processing payments, and resolving disputes, seeking a Case Worker role. Demonstrated expertise in assisting with insurance policies and maintaining detailed case notes for case managers.

WORK EXPERIENCE

Suncoast Credit Union Tampa, FL

Member Advisor Feb 2023 - Present

• Provides comprehensive support for digital banking, card services, and account verification, ensuring customer satisfaction and operational efficiency.

• Manages financial transactions including loan payments and debt collections, adeptly handling disputes and processing refunds or returns.

• Assists new members with the opening of accounts and clears checks, contributing to membership growth and financial accuracy.

Mercier Tampa, FL

Customer Service Representative Nov 2022 - Jan 2023

• Provided comprehensive information and guidance on insurance policies and payment procedures to elderly clients.

• Facilitated client understanding of insurance processes, ensuring transparent communication regarding policy details.

OurFL Temp Agency Tampa, FL

Customer Service Representative Oct 2021 - Nov 2022

• Addressed customer inquiries effectively, ensuring clear communication and resolution of issues.

• Maintained detailed records of client interactions for case manager follow-up, enhancing case management efficiency.

Concentrix Tampa, FL

Customer Service Representative Aug 2018 - Mar 2021

• Managed customer inquiries, processed order modifications, cancellations, and placements, ensuring accurate and timely fulfillment of customer requests.

• Coordinated with delivery services to communicate order statuses, resolve shipping issues, and confirm delivery schedules, enhancing customer satisfaction.

• Handled escalated customer service issues with professionalism, resolving concerns effectively and maintaining high standards of call control.

EDUCATION

Paul Wharton High School

High School Diploma

May 2018

SKILLS

Order Fulfillment • Account Management • Call Control • Scheduled Mastery • In/Outbound Calls • Medical Terminology • Proficient Communication Skills • Microsoft Office • Conflict Management • Bilingual Customer Service Representative • Payment Processing • Application Installations • Promotion Support • Problem Solving • Shipping/Receiving Orders • Back Office • Case Management • Voicemails/Callbacks • Appointment Setting • Help Desk • Windows • Sales • Computer Operation • Technical Support • Tax Support

• Escalations • Senior Leadership Support • Data Elevation

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