Customer Service Administrative Assistant

DANIELLE YOST

Huntington Beach, CA ***** • +1-949-***-**** • *****************@*****.***

Professional Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic personal or executive Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. From working in the legal, finance, nonprofit, retail and in my personal time construction And skilled trades.i have versatile and well rounded life and work experience enabling me superior trouble shooting skills, proven project completion success and a unique and think outside the box while still coloring within the lines can do attitude. I take direction well and can follow protocols but I'm also a solid and reliable unsupervised results driven and dedicated employee.

Skills

Legal Research

Maintaining and implementing filing systems

Professional customer service

Executive administrative assistant

Legal secretary and legal document preparation

Paralegal skills with a concentration on insurance defense and civil law

Assistant Manager Experience

Advocacy for defendants and their families in

criminal law

Merchandising in a variety of Retail environments

Microsoft Outlook

Professional and legal writing skills

Shift Management

Research legal, claims, social media, medical

records, claims analyst.

Office Management

Transcription, proofreading, and document

production

Personal Assistant Experience

Troubleshooting

Retail management and key holder.

Work History

Loan Processor/Administrative Assistant, 11/2020 to 12/2023 Pacific Beneficial Mortgage Company

Carry out office and administrative duties as required using a variety of office equipment and technology Answer phones, schedule clients, and gather important documentation in loan preparation process Collaborate as a team player in the loan creation process Work closely with lenders and clients to ensure the process is successful and as smooth as possible Exceptional customer service skills and reliable and organized results driven self starter. Assistant Director (remote), 05/2017 to 10/2019

Altruity Non Profit – San Jose, CA

Planned orchestrated and recorded live Radio interviews with experts and veterans to bring resources to the Veteran community.

Remotely Organized scheduling and calendaring for the president of Altruity Helps to book experts and gather resources to publish charitable and helpful organizations as a resource to aide veterans.

Included in discussion, planning, and implementing real world solutions and resources to aide American veterans

Paralegal/Legal Assistant, filing clerk, 11/2007 to 07/2016 Gates, O'Doherty, Gonter, and Guy. llc

Civil Law and Insurance defense law

Paralegal duties including preparing all legal paperwork for filing Assisting legal secretary with answering phones scheduling depositions and meetings for attorneys Researching and identifying useful information pertinent to cases including reviewing medical records and accessing many databases for supporting evidence and documentation Crafting and Filing forms with the court pleadings, motions, and discovery Preparing Attorneys readiness for trial and assisting with copies and all paperwork and exhibits, and preparing with and coordinating with expert witnesses Coordinating case information from insurance companies clients, as well as all attorneys involved Receiving and creating initial case files and responsible for all filing and case document allocation Closing case files and sending them to storage and keeping impeccable logs for appropriate case retention time frames.

Assistant manager, shift Lead, Barista, 06/2003 to 05/2007 Starbucks Coffee Company

Managerial duties including holding team meetings, making the employee schedule, and general leadership within the store

Exceptional customer service skills with an ability to tune into the customers needs with an emphasis on customer appreciation that breeds brand loyalty

Worked as liaison in a special position with Starbucks for designing and solving back room stocking and shelving issues in stores with design challenges

Worked daily opening and closing shifts as key holder and retail till systems reports and bank drops Responsible for all shipping and receiving ad well as merchandising products onto the sales floor As a shift lead worked on call in more than 50 different locations as a replacement shift lead responsible for all open close duties and leading an unknown team in an opening or closing shift. Lead Merchandiser, 02/2001 to 07/2006

Tilly's world of jeans and tops

Shipping and receiving incoming and outgoing merchandise Responsible for scanning in all incoming and outgoing merchandise and merchandising it onto the floor 80 boxes roughly in and out daily

Responsible for leading staff in organization and educating brand awareness Other store management duties as needed

Also help customers and occasionally handled point of sale and management duties Solely responsible for markdowns and sales

Initiating POP, upkeep of all store organization, dressing the mannequins All signage and front windows and general upkeep of the store fixtures and hardware And several times a year played a key role in inventory audits. Education

College degree in Political Science: 12/2006

Cal poly pomona - Pomona, CA

Apprentice training in Inside wireman electrical: 05/2003 IBEW local#11 apprenticeship training program - Commerce, CA Ongoing For Years In My Part Time And Free Time : Construction Residential, Renovation And Remodel, 2003

Contractors Apprenticeship On The Job Training

Learned as an apprentice under several contractors and journeymen in multiple trades Flooring and tile, engineered hard wood and composite flooring, hard wood and tile flooring. Kitchen and bath renovation and remodel

Bathroom and kitchen countertops and shower and bath tile and various finishes, kitchen tile. Cabinet installation, renovation, and refinishing

Kitchen and bath plumbing, shower and toilet install, and appliance installation Roofing and insulation repaint and installation.

Painting, stucco, and other interior and exterior finishes Concrete masonry and indoor/outdoor stone stackstone, fireplaces, and retaining walls. Undergraduate in Political Science: 12/2001

Whittier College - Whittier, CA

Undergraduate in Political Science: 12/1999

American University - Washington, DC

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