Skills - Proficient in Microsoft Office Suite (Word, Excel, Power

### **Rondrick Murphy**

**** ********** ** # **, *** Angelo, TX 76904

********.******@*****.*** 325-***-****

### **Objective**

Dedicated and results-oriented professional with a strong background in customer service and leadership. Seeking to leverage my skills and experience to excel in a remote customer service role, providing exceptional service and contributing to the success of your team.

### **Education**

**Colorado Technical University (CTU) Online**

Bachelor’s in Business Administration, Focus on Science

*Graduating December 2024*

- 3.9 GPA, President’s List

**Microsoft Learning**

Completed courses in:

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Microsoft Teams for collaboration

- Advanced Excel for data analysis and reporting

- Microsoft Power BI for data visualization

### **Work Experience**

**Customer Service Representative Workwave/Slingshot**

*August 2020 – February 2023*

- Provided quality customer service for Erlich Pest Control and 300 other pest control companies.

- Managed customer scheduling, complaints, account changes, and billing inquiries.

- Exceeded company metrics: QA 90%, Adherence 93%, After Call Time under 30 seconds, Talk Time 1:30 minutes.

- Assisted sales team with lead generation and ensured accurate customer data management.

**Bondsman/Fugitive Apprehension Specialist Freedom Bonding**

*February 2016 – August 2020*

- Provided bonds for inmates, ensuring compliance with bond conditions.

- Managed client profiles, handled cash transactions, and coordinated fugitive apprehensions.

- Maintained strict adherence to legal and procedural guidelines.

**Pumper CH LEVENS**

*May 2015 – February 2016*

- Maintained and serviced wells, reported daily gains/losses, and assisted with well operations.

**Well Site Supervisor Saudi Aramco**

*2013 – 2014*

- Oversaw drilling and completion operations for extended reach gas wells in Saudi Arabia.

- Ensured compliance with operational standards and safety protocols.

**Fluid Engineer/Field Coordinator Qmax of America**

*2010 – 2013*

- Coordinated daily operations for closed-loop systems in NM and TX, ensuring compliance with regulatory standards.

**Rig Supervisor Heartland Drilling**

*2008 – 2010*

- Supervised rig operations, implemented safety programs, and managed personnel and materials.

**Driller/Rig Manager Nabors Drilling USA**

*2003 – 2008*

- Drilled gas wells in CO and TX, maintained safety standards, and trained new staff.

**Floorman/Derrickman/Driller Patterson/UTI Drilling Co**

*1997 – 2003*

- Drilled high-pressure natural gas wells in TX, ensuring compliance with operational guidelines.

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### **Skills**

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Advanced skills in Microsoft Teams, Power BI, and Excel for data analysis

- Effective communication and active listening

- Strong problem-solving and decision-making abilities

- Detail-oriented and organized

- Experienced in remote work environments

Contact this candidate