Business Analyst Customer Service

RONAHI YOUNIS

******.********@*****.***

Plano, TX 682-***-****

SUMMARY

Detail-oriented analyst with experience in analyzing complex data sets and providing actionable insights to upper management. Skilled in data management and analysis, as well as in coordination and communication with cross-functional teams. Seeking to leverage skills and experience to contribute to the success of the organization in a challenging and dynamic data or business analyst role.

SKILLS

Advanced Excel (Vlookup, Pivot Tables, Macros, etc.)

Report Generation and Analysis

Document and Data Collection to Support Department Projects/Activities.

Inbound and outbound logistics functions

Transport Management System (TMS)

Returns Coordination with Third Party Carrier/SSLs

Detail oriented and strong organizational skills

Excellent Communication & Interpersonal Skills

Customer Service Oriented

Ability to Multi-Task and Prioritize

Ability to Work Independently and with a Team

Time Management & Efficiency

EXPERIENCE

Real Estate Agent/ DHS Realty 04/2020 – 10/2023

Conducted open houses to help market for sale properties

Stay up-to-date on market trends and property values to best

assist clients.

Develop positive and trusting relationships with customers by

addressing individual needs.

Developed positive relationships with lenders, appraisers, home

inspectors, and escrow companies.

Develop positive and trusting relationships with customers by

addressing individual needs.

Negotiate final price and draft sales contracts, Facilitated

paperwork such as closing statements, contracts, purchase

agreements, to increase efficiency during closing.

Collaborated with sellers, coaching them through the process.

Registered Dental Assistant/ The Childern’s Dentist of Allen 08/2019 - 11/2020

Assisted Dentist with Diagnostic, Preventive, general, orthodontic, endodontic, surgical and routine hygiene procedures.

Coordinated appointment schedules

Correctly arranged instrument trays prior to dental procedures and surgeries.

Monitored Gant View of mechanics, ticket volume, to make decisions on proper dispatch options.

Effectively operated x-ray machines and developed x-rays.

Made preliminary impressions for study cast, and temporary crowns.

Educated patients and about proper oral hygiene care.

Provided appropriate postoperative instructions as prescribed by surgeon.

Helped front desk, with incoming calls, chart filing, billing patients.

Verified insurance, and its breakdown prior to patient’s appointment

Assisted office manager with marketing send outs.

Client Service Specialist / Kohl's Contact Center - 07/2014 - 03/2019

Handled 50+ inbound calls per day in a complex, fast-paced call center

Hired for Advocate I role and promoted to Team Resource after 6 months of positive customer and manager Reviews

De-escalated calls and provided, friendly and polite service to ensure retention and satisfaction

Resolved inquires including; shipments, orders, tracking, rewards, and product availability, collections, credit card

Observed new hires and provided feedback in partnership with management

Processed payments, disputed transactions, and handled balance inquiries

Reduced net credit loss by establishing payment arrangements on past due accounts, negotiating mutually beneficial payment programs to work towards restoring credit card to a good standing.

Managed multiple systems at a time while actively taking calls

Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty

Education

Associates of Science

Collin County Community College, Plano Tx

August 2012-May 2014

Continue Education

Texas Real Estate Agent- April 2020

Registered Dental Assistant- March 2012

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