Call Center Customer Service

Ali Khederzadeh

Orlando, FL Phone: (***) ***- ***8 akhederz@ gmail.com

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PROFESSIONAL EXPERIENCE:

Strong leadership skills, with the ability to train and motivate staff.

Excellent communicator and liaison between customer and higher management.

Exceptional work ethic, trusted and respected, establishing strong team relationship.

Experience with customer service, adept high-volume calls in call center and demonstrated strong sales with providing exceptional customer care.

EMPLOYMENT HISTORY:

Call Center Representative, Conduent Aug. 2023 – Mar. 2024

Orlando, Florida

Worked in high volume call center by helping people track calls, actively listening to customers’ needs and answering their questions.

Responded to customer inquiries by utilizing information and resources available through internal processes.

Receive payment from customers and keep records of all conversations in call center database in comprehensible way.

Sales and Customer Service Representative, CLEAR (OIA) Mar. 2022-Jul. 2023

Orlando, Florida

Verified CLEAR member traveler identification and following documented security protocols.

Drove membership enrollments by engaging travelers and explaining the benefit of CLEAR.

Focused communication skills and the ability to engage with potential customers and members.

Customer Service Ambassador, Top Talent Staffing (OIA) Nov. 2019-Mar. 2020

Orlando, Florida

Provided outstanding customer service to millions of OIA guests, by answering questions, provided directions and assistance.

Provided accurate information quickly, to travelers who may be in hurry with smile and calm demeanor.

Managed and directed crowds and individuals in queuing area.

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