Business Management Accounts Receivable
Resume:
Donna M. Drouin
Coral Springs, Fl. 33065
OBJECTIVE: A position in management that will utilize my abilities, as well as enable
me to continue as a productive individual and an asset to a business.
EXPERIENCE: Eighteen years of successful financing, credit, collections, operations and
Administration.
EDUCATION: Plymouth State University/Business Management
Plymouth, N.H.
Hesser Business University/Computer Science and Business Management
Manchester, N.H.
Gilford High School/Diploma
Gilford, N.H.
WORK SKILS: Motivation of self and staff, managerial experience, payroll, posting, daily ledgers,
CRT, and excellent communication skills. Concise credit background: including
Billing, credit, collections, and insurance knowledge. P&L sheets, accounts receivable
Including all phases of current to delinquent reconciliation of accounts. Aging Analysis,
Returned checks. Determination of delinquencies to be reported to credit bureaus or
Collection agencies. Adjustments, write-offs, and the proper appeal process of accounts.
Researching disputed accounts and resolving them in a professional and timely manner.
Accounts Payable, office purchasing, medical/legal principal, and litigation of accounts.
Experienced in setup of financial departments and procedures.
WORK
EXPERIENCE: Angels Recovery
Delray Beach, Fl.
10/2014- 11/2015
Director of Operations/Bat Billing Utilization Review Responsible for the daily operations of the financial
Components of the organization. Consisting of the Verifications Department, Utilization
Review Department, Posting Department, Billing Department, Collections Department,
Medical Records Department. Overseeing the Appeals process and Insurance carrier
Requests for additional supporting documentation to maximize revenue reimbursement.
Responsible for implementing all policies and procedures for all above listed departments.
Health Excel
Miami, Fl.
1/2009- 10/2014
V.P. Of Operations: Responsible for Daily Operations of six medical Facilities to support
The growth and add to the bottom line of the organization. Strategic planning and goal-
Setting in measuring progress and adjusting processes accordingly to keep the entire
Organization on track. Formulating policies and strategic plans for future growth and
Managing daily operations of personnel, purchasing, administration and all Financial
Departments. Monitor revenue margins for worker productivity, and developing
Guidelines for personnel evaluations, staff advancement and recruitment procedures.
Responsible for maintaining profit margins in all areas, according to established objectives.
Develop or maintain internal control systems to ensure accountability. Required to
Develop strong relationships with outside partners, such as vendors and advisors, as well
As internal partners, including Department Supervisors and Coexecutives.
Palmetto Park Medical
Boca Raton, Fl.
12/2004- 12/2009
Administrator: All aspects of Administration and Managerial Duties: Responsible for daily
Operations of a medical practice. Patient’s insurance verification, proper scheduling of
Patients in a timely manner for office visits and procedures. Confirmation of daily
Appointments for patients. Pre-Op scheduling and all tests and paperwork completed in a
Timely manner prior to surgery. Proper signing in of established and new patients to
Facilitate clean claims being sent out. Verification that all patients insurance valid and
Proper co-pay amounts collected while in office. Overseeing all employees at front desk
And check out positions. Proper and timely flow of patients and practitioners running in a
Timely manner. Proper scheduling of follow-up visits. Overseeing, nurses, medical
Assistants, physicians and nurse practitioners properly signing off on lab work and
Correspondence in a timely manner to be filed correctly in patients chart and notified of
Results. Timely records documentation accountability and rescheduling for high-risk
Patients monitored very closely.
A/P, A/R, insurance department, billing, coding, collections and medical records.
Determination of delinquent accounts and possible write-offs. Analyze correct payor
Remits and appeals. Coordinate with billing office past due accounts to be collected in
House. Researching disputed patient accounts and lab bills. Accounts to litigate or send
To credit bureau. Marketing, payroll and benefits coordinator. Interviewing applicants,
Employee reviews, employee attendance record and termination. Responsible for
Maintaining correct data for daily, weekly, monthly and yearly production ledgers for daily
Office patients, patients for diet program, patients for laser appointments and patients for
Acupuncture physician. Office purchasing/vendor monitoring. Scheduling of physicians
And nurse practitioner’s functions. Credentialing for physicians, referrals and analysis of
Correct remittance amount. Referrals for patients. Opening and correct distribution of
The mail. Bank deposits and review of monthly statements for all departments of office.
Responsible for all aspects of opening, closing, Alarm Company and practitioners on call
Schedule coordinated with answering service or other vendors. Oversee all aspects of
The daily operations for multi-practitioner medical site.
Family Practice/Plastic Surgeons
Ft. Lauderdale, Fl.
4/2002-12/2004
Administrator: Responsibilities include A/P, A/R, insurance department, collections
Department, front desk operations, marketing, payroll and also patient coordinator.
Oversee all aspects of operations of a medical facility.
Solutions for a Medical Business
Ft. Lauderdale, Fl.
3/2000-3/2002
Administrator: Managed all daily operations of the facility including: Interviewing
Applicants and terminations. Motivating and monitoring office staff. Office and
CRNA payroll and employee reviews. Office purchasing, monitor correct payer remits.
Analyze which accounts to be reported to credit bureaus and other outside agencies.
Decided dollar amounts of attorney/patient settlements of PIP. Managed all operations
Of A/R and billing for the corporation. Responsible for maintaining current and correct
Data for daily, weekly, monthly and yearly production journals. Provided physicians and
Corporate colleagues with statistical data inclusive of various A/R and billing parameters
On spread sheets. Responsible for electronic transmission of claims and also proficient
In the knowledge of HCFA and UB 92 formats. Monitored and advised employees
Re-submission of claims and appeal process of claims.
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